Manuel López

Supported and optimized production infrastructure across GCP and AWS, focusing on operational reliability, scalability, and automation. Managed Kubernetes workloads, developed Infrastructure as Code with Pulumi, and implemented observability with Grafana, Prometheus, and Loki.

Owned SRE-focused production reliability for AWS containerized workloads on ECS, monitoring service health and deployment status. Built GitLab CI/CD pipelines and automated Terraform-based infrastructure provisioning, reducing manual deployment effort by approximately 85%.

Acted as SRE support for production cloud and Kubernetes environments, triaging alerts and coordinating incident response. Automated infrastructure with Terraform, Ansible, Bash, and Python, and developed disaster recovery procedures and runbooks.

Provisioned and managed AWS infrastructure with Terraform to support Amazon EKS workloads, deploying and configuring EKS clusters. Implemented Karpenter for dynamic node provisioning and managed Kubernetes deployments with Helm charts.

Served as production SRE first responder and incident coordinator across multi-cloud and containerized services. Led observability transformation with Datadog, implemented Akamai policies, and built proactive alerting that reduced MTTR by 35% and Sev-1 incidents by 30%.

Owned SRE-style reliability support for Azure Databricks and cloud data platforms, monitoring workspace health and cluster behavior. Automated infrastructure with Terraform, Ansible, and Puppet, and built CI/CD pipelines with Jenkins and GitHub Actions.

Operated SRE-focused secure multi-cloud infrastructure using Terraform, AWS Landing Zones, Control Tower, Azure services, and VMware. Enhanced observability with Grafana, Prometheus, and Datadog, reducing MTTR by 30%.

Provided SRE support for Kubernetes clusters and Dockerized applications, focusing on deployment reliability and incident triage. Implemented Jenkins CI/CD pipelines and enhanced observability using Grafana, Splunk, Prometheus, Nagios, and Datadog.

Deployed and managed AWS Landing Zone and Control Tower environments using Terraform and Ansible. Engineered CircleCI and Jenkins pipelines, reducing provisioning time by 40% and accelerating release cycles by 30%.

Acted as SRE first responder for AWS/Azure production alerts across EC2/VMs, AppStream, WorkSpaces, and identity. Coordinated incident bridges and performed RCA for production issues involving IAM/SSO, Active Directory, DNS, and VPN.

Acted as SRE first responder for AWS/Azure production alerts across Linux/Windows VMs, SQL Server, and networking services. Improved alerting with CloudWatch and Azure Alerts, and automated operational workflows with PowerShell and shell scripts.

Managed AWS infrastructure using Terraform for EC2, RDS, and networking services supporting SIP-based systems. Administered Linux/Unix servers and F5 load balancers for high-availability VoIP environments.

Automated reporting and process management using AWS RDS, Windows Server, SQL, and Python, reducing manual data handling by 40%. Managed AWS SQL database environments including provisioning, tuning, and backups.

Directed technical support, training, quality assurance, and service delivery operations for enterprise clients. Supported AWS/Azure services and implemented monitoring frameworks using CloudWatch, Azure Monitor, and Grafana.

Completed the SCRUM Master Course.

Earned the AWS Solutions Architect Associate certification.

Completed the HashiCorp Terraform Bootcamp Institute.

Completed the Linux System Administrator course.

Completed the Azure Administrator Course.

Completed the AWS Cloud Architect Bootcamp Institute.

Completed the AWS Cloud Engineer Bootcamp Institute.

Completed the AWS SRE Bootcamp Institute.

Pursued studies in Computer Science.

Earned the AWS Cloud Practitioner certification.

Completed the Azure Fundamentals Course.