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Manteli Lizon

@mantelilizon

Regional Sales Manager at FM WORLD, developing international markets and strategic accounts across the UK, US and Australia.

France

Message

At FM WORLD, I define and implement commercial strategy across the United Kingdom, United States and Australia. I develop sales, strategic accounts and partner relationships, and use commercial data to inform market decisions.

Previously, I managed UK operations at FM WORLD, including commercial campaigns, budgets and the e-shop. At ACCOR / IBIS STYLES NICE CENTRE GARE ***, I worked across front office and reservations, supporting hotel operations, OTA distribution and an international clientele.

Experience

Work history, roles, and key accomplishments

Current

Regional Sales Manager

Current

FM World

Aug 2024 - Present (2 years 2 months)

Defines and implements commercial strategy across international markets including the UK, US, and Australia. Drives sales development, manages teams, and leads negotiations with stakeholders.

Commercial Strategy Business Development International Market Development Leadership Performance Management Negotiation Strategic Account Development Data Analysis Budgets Reporting Project Management Cross functional Coordination Customer Experience Brand Development Ecommerce CMS Commercial Activation

UK Operations Manager

FM World

Oct 2022 - Aug 2024 (1 year 10 months)

Designed and implemented promotions, commercial campaigns, and growth plans for the UK market. Managed data analysis, budgets, project planning, CMS, e-shop, and team coordination.

Promotion Commercial Advertising Growth Strategy Data Analysis Budget Management Project Planning CMS Ecommerce Merchandising Team Management Customer Experience

Junior Customer Service Specialist

FM World

Oct 2021 - Oct 2022 (1 year)

Coordinated an eight-person customer service team and monitored complaint handling. Managed social media activities and organized feedback campaigns to improve service quality.

Customer Service Team Coordination Complaint Handling Social Media Management Facebook Instagram Zoom Survey Creation Feedback Analysis

Front Office Manager

Accor

Feb 2018 - Oct 2021 (3 years 8 months)

Managed front office and reservations for a 135-room hotel with a 76% occupancy rate. Supervised a team of seven, optimized OTA distribution, and managed customer relations.

Front Office Reservations Team Supervision OTA Distribution Revenue Control Client Relations Quality Audits Brand Standards

Assistant Front Office Manager

Accor

Jul 2016 - Feb 2018 (1 year 7 months)

Implemented hotel distribution and listing processes across OTA platforms. Managed the hotel's online presence and welcomed an international clientele.

OTA Management Digital Marketing Facebook Online Presence Guest Relations Front Office Operations

Reservations Agent

Accor

Apr 2015 - Jul 2016 (1 year 3 months)

Managed individual and group reservations, administrative processing, and commercial follow-up. Promoted hotel offers, organized visits, and configured Accor tools.

Reservations Group Bookings Administrative Processing Marketing OTA Platforms Accor Fitness Management Extranet

Receptionist

Accor

Jan 2013 - Jan 2015 (2 years)

Welcomed an international clientele and managed guest arrivals and departures. Handled reservations, followed up on requests, and coordinated with other departments.

Guest Service Reservations Front Desk Operations Coordination Customer Service