Open to opportunities

Purmima Singh

@purmimasingh

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Dedicated HR practitioner with a strong background in Operations

India

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What I'm looking for

I am looking for a dynamic role where I can leverage my HR and customer service skills to drive organizational success and enhance employee engagement.

I am an HR practitioner with a passion for enhancing candidate experiences and streamlining processes. At Accenture, I successfully motivated candidates to complete their applications while maintaining a quality score of over 90%. My ability to resolve queries efficiently has been a key factor in my success.

Previously, as an Advisor at WTW, I improved customer satisfaction scores by 15% within six months through effective collaboration with UK stakeholders. My attention to detail and commitment to confidentiality have been instrumental in maintaining the trust of our clients. I thrive in fast-paced environments and am dedicated to continuous improvement.

Experience

Work history, roles, and key accomplishments

HR Practitioner

Accenture

Oct 2023 - Nov 2023 (1 month)

Responsible for motivating candidates to complete job applications, scheduling first workdays, and handling inbound queries. Maintained a quality score of 90% while resolving issues and providing information through calls and a ticketing platform.

Scheduling Ticketing Systems Quality Assurance Communication Problem Solving Time Management

Advisor

WTW

May 2022 - Aug 2023 (1 year 3 months)

Managed daily operations and SLAs with a productivity rate exceeding 100%. Collaborated with UK stakeholders to enhance customer satisfaction and improved efficiency in mailbox management, while ensuring data confidentiality.

Customer Satisfaction Data Management Collaboration Training Confidentiality

Marketing and PR Intern

Artate Marketing Agency

Oct 2021 - Oct 2021 (0 months)

Created reports on campaign performance and utilized Mailchimp for targeted email promotions. Designed graphics for social media, contributing to increased engagement and brand awareness.

Email Marketing Graphic Design Brand Awareness Communication

Business Development and Research Intern

Younity.in

Jun 2021 - Aug 2021 (2 months)

Achieved sales targets contributing significantly to company revenue. Promoted to Team Buddy, leading multiple teams and establishing strong customer relationships through effective communication and problem-solving.

Sales Target Achievement Team Leadership Customer Relationship Management Problem Solving Revenue Communication