Purmima Singh
@purmimasingh
Dedicated HR practitioner with a strong background in Operations
IndiaWhat I'm looking for
I am an HR practitioner with a passion for enhancing candidate experiences and streamlining processes. At Accenture, I successfully motivated candidates to complete their applications while maintaining a quality score of over 90%. My ability to resolve queries efficiently has been a key factor in my success.
Previously, as an Advisor at WTW, I improved customer satisfaction scores by 15% within six months through effective collaboration with UK stakeholders. My attention to detail and commitment to confidentiality have been instrumental in maintaining the trust of our clients. I thrive in fast-paced environments and am dedicated to continuous improvement.
Experience
Work history, roles, and key accomplishments
HR Practitioner
Accenture
Oct 2023 - Nov 2023 (1 month)
Responsible for motivating candidates to complete job applications, scheduling first workdays, and handling inbound queries. Maintained a quality score of 90% while resolving issues and providing information through calls and a ticketing platform.
Advisor
WTW
May 2022 - Aug 2023 (1 year 3 months)
Managed daily operations and SLAs with a productivity rate exceeding 100%. Collaborated with UK stakeholders to enhance customer satisfaction and improved efficiency in mailbox management, while ensuring data confidentiality.
Marketing and PR Intern
Artate Marketing Agency
Oct 2021 - Oct 2021 (0 months)
Created reports on campaign performance and utilized Mailchimp for targeted email promotions. Designed graphics for social media, contributing to increased engagement and brand awareness.
Business Development and Research Intern
Younity.in
Jun 2021 - Aug 2021 (2 months)
Achieved sales targets contributing significantly to company revenue. Promoted to Team Buddy, leading multiple teams and establishing strong customer relationships through effective communication and problem-solving.
Education
Degrees, certifications, and relevant coursework
MUMumbai University
Masters in Business Management, Business Management
2024 - 2026
Mumbai University
Bachelor in Accounting and Finance, Accounting and Finance
2020 - 2022
Mulund College of Commerce
HSC, Commerce
2017 - 2019
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
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