Manoj Kumar Nagaraj
@manojkumarnagaraj
I resolve customer issues across email, chat, voice, escalations, and technical support.
IndiaWhat I'm looking for
I've supported customers at Foiwe Business Solutions, Bundle Technologies, and Hi-Power Center through email, chat, calls, escalations, and structured issue resolution. I own customer concerns through investigation, follow-up, and clear communication in high-volume customer-facing environments.
At Bundle Technologies, I led email support initiatives for Delta, managed chat escalations and proactive outreach, and served as an SME for SOP and CD updates. I've also improved support workflows with Jira, coordinated with cross-functional teams, managed team activities and project performance, and contributed to process optimization.
Experience
Work history, roles, and key accomplishments
Customer Support Executive
Foiwe Business Solutions
Mar 2024 - Apr 2026 (2 years 1 month)
Assisted customers through email and calls, providing clear and timely support. Handled customer and content-related issues and monitored user-generated content for compliance with community guidelines.
Senior Customer Delight Executive
Bundle Technologies PVT LTD
Apr 2018 - Feb 2024 (5 years 10 months)
Spearheaded email support initiatives for Delta and managed chat support and escalations. Conducted outbound calls for proactive customer service and acted as SME for SOP and CD updates.
Senior Email Support Executive
Hi-Power Center PVT LTD
May 2016 - Mar 2018 (1 year 10 months)
Led email support for gaming-sector clients and delivered expert customer guidance. Enhanced support workflows using Jira and coordinated with cross-functional teams.
Senior Process Analyst
Fidelity National Financial India
Sep 2014 - Sep 2015 (1 year)
Worked as a Mortgage Property Insurance KPO Specialist, conducting research and managing tax calls while maintaining accuracy. Served as a process-optimization SME.
Customer Relationship Officer
Hinduja Global Solutions
Oct 2013 - Sep 2014 (11 months)
Managed donor outreach and fundraising activities. Strengthened partnerships and stakeholder relationships.
Education
Degrees, certifications, and relevant coursework
Sahyadri Autonomous Science College
Bachelor of Science, Industrial Chemistry
Completed studies in Industrial Chemistry.
SAV Composite PU College
Pre-University, Science
Completed Pre-University Science Education.
Sri Adi Chunchanagiri
SSLC, General
Completed SSLC.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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