At Zimbra Technologies, I administer Linux infrastructure supporting Zimbra Collaboration Suite environments with 5,000 to 50,000+ mailboxes. I maintain enterprise email services, troubleshoot production issues, and perform root cause analysis to support system reliability and service restoration.
I also develop shell scripts for routine administration and log analysis, and use tools such as Salesforce Agentforce to summarize diagnostic findings and find relevant documentation, validating recommendations before implementation. Earlier, at SurePrep Pvt Ltd, I developed a solutions knowledge base that reduced repeat escalations by about 25%.
