@manjeetkumar3
Technical Support Specialist at Nethues Technologies supporting GreenGeeks hosting and resolving server, DNS, and migration issues.
IndiaAt Nethues Technologies, I provide international live-chat support for GreenGeeks Web Hosting. I troubleshoot cPanel/WHM, server, PHP, and email delivery issues, and assist with website migrations, database restores, and SSL installations.
I also diagnose DNS and domain routing problems, including nameserver propagation and MX records. I maintain a 96%+ CSAT rating and an average initial response time under 45 seconds while managing concurrent technical chats.
Work history, roles, and key accomplishments
Nethues Technologies
Mar 2025 - Present (1 year 7 months)
Delivers Tier-1/Tier-2 international technical chat support for GreenGeeks hosting, resolving web server, cPanel/WHM, DNS, and email issues. Maintains 96%+ CSAT and under 45-second response times.
Managed blended inbound customer queries, technical triage, and account management for international clients across voice and digital channels. Maintained SLA compliance and first-contact-resolution benchmarks.
Paisabazaar Marketing & Consulting Pvt. Ltd.
Aug 2024 - Sep 2024 (1 month)
Conducted structured consultations to evaluate financial requirements and recommend tailored lending solutions. Managed high-volume client pipelines and consistently surpassed conversion milestones.
Degrees, certifications, and relevant coursework
Secondary School Examination, General Academic Curriculum
Completed Secondary School Examination (10th) in General Academic Curriculum.
cPanel & WHM Professional Certification, Web Hosting Administration
Certified cPanel & WHM Professional, validating deep server administration, account quotas, security policies, DNS zone configuration, and WHM server management.
cPanel & WHM Sales Professional Certification, Web Hosting Sales
Certified cPanel & WHM Sales Professional, validating hosting architecture requirements, client tier scoping, upgrade paths, licensing models, and server capability recommendations.
Diploma in Computer Applications, Computer Applications
Completed a Diploma in Computer Applications covering computer fundamentals, database management, networking, office software, and data structures.
Bachelor of Education, Pedagogy & Educational Management
Pursued a Bachelor of Education with a focus on Pedagogy and Educational Management.
Senior Secondary Certificate, Higher Secondary Education
Completed Senior Secondary Certificate (12th) in Higher Secondary Education.
Bachelor of Arts (Honours), English Literature
Graduated with a Bachelor of Arts (Honours) in English Literature.
Software and tools used professionally
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