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MANISH J

@manishj1

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Technical Support Engineer at 315 Work Avenue, supporting IT across 9+ sites and 30+ enterprise clients.

India

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At 315 Work Avenue, I supported IT infrastructure across sites in Pune and Mumbai for enterprise clients. I provided L1/L2 desktop and network support, handled daily user requests, and maintained backup, asset, and audit documentation.

At Kyndryl, I resolved application incidents using structured incident management and root cause analysis, and documented recurring issues and findings. Earlier, at WNS, I scheduled patient appointments for UK-based doctors and maintained GDPR-compliant records.

Experience

Work history, roles, and key accomplishments

Cafe Manager

Bagheera Cafe

Jul 2026 - Jul 2026 (0 months)

Ran daily operations, staff coordination, and guest service during a short-term assignment.

IT Technical Support Engineer

315 Work Avenue

Jul 2025 - Jun 2026 (11 months)

Provided L1/L2 desktop and network support to 15–20 users daily across 9+ sites, handling hardware, software, and network issues. Executed preventive maintenance, backup tasks, and maintained audit-ready documentation.

Cafe Staff

Burger Craft Cafe

Oct 2025 - Dec 2025 (2 months)

Handled front-of-house and back-of-house operations alongside a full-time IT role.

Operations Associate

WNS

Jun 2024 - Jun 2025 (1 year)

Scheduled 150–200 patient appointments daily for UK-based doctors under the NHS, coordinating with patients and clinics. Maintained GDPR-compliant patient records and processed client transactions in business process operations.

Appointment Scheduling Customer Service GDPR Compliance Data Management Ticketing Systems Email Communication Reporting Cross Functional Collaboration Issue Resolution

Application Support Engineer

Kyndryl

Apr 2022 - Jun 2024 (2 years 2 months)

Resolved 70–80 incidents monthly through structured incident management and root cause analysis. Used ServiceNow and CRM tools for ticket tracking, escalation, and resolution, and maintained the knowledge base.

Incident Management Root Cause Analysis ServiceNow CRM Ticketing Systems Escalation Procedures Application Monitoring Diagnostic Tools Log Analysis Documentation SLA Management Technical guidance Cross team Collaboration

Education

Degrees, certifications, and relevant coursework

MIT School of Management, Savitribai Phule Pune University

Bachelor of Business Administration, Computer Applications

2020 -

Pursued a Bachelor of Business Administration in Computer Applications (BBA-CA) from MIT School of Management, Savitribai Phule Pune University, starting in 2020.