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kushal sharma

@kushalsharma5

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Accounts Receivable Sr. Associate at Genpact, validating contracts and pricing to improve billing accuracy.

India

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At Genpact, I validate customer contracts and pricing, investigate invoice discrepancies, and reconcile account data using SAP and Advanced Excel. I also perform root cause analysis on invoice variances and help resolve exceptions within SLA.

I supported the creation of 600+ contracts within three months while maintaining 100% SLA adherence. At Genpact, I also serve as an SME, training new hires and managing day-to-day team performance.

Experience

Work history, roles, and key accomplishments

Current

Sr. Associate

Current

Genpact

Oct 2024 - Present (2 years 1 month)

Validated customer contracts and pricing to support accurate billing and Accounts Receivable operations. Investigated invoice discrepancies and performed root cause analysis to reduce recurring billing issues.

SAP Excel Accounts Receivable Invoice Reconciliation Account Reconciliation Billing Operations Customer Account Analysis Pricing Validation Dispute Resolution Root Cause Analysis SLA Management Stakeholder Management

Support Associate

PLS Lawyers

Mar 2022 - Oct 2024 (2 years 7 months)

Managed customer invoicing for fixed and variable billing models. Reviewed financial statements and customer contracts to ensure billing accuracy.

Billing Operations Invoice Reconciliation Customer Account Analysis Pricing Validation Dispute Resolution SLA Management Stakeholder Management

Advisor

Concentrix

Aug 2021 - Feb 2022 (6 months)

Handled high-volume customer interactions and resolved account-related queries. Maintained service quality in a fast-paced customer support environment.

Customer Service Account Management Communication Skills Problem Solving