Mandlaenkosi Ncube

I’m a “Versatile IT professional” aiming to secure a Remote IT Support Specialist role, bringing “2+years Systems Technician, or Endpoint Administrator” experience across “Apple, ChromeOS, Windows.” I focus on user-focused problem-solving, hands-on endpoint support, and reliable device operations for teams that depend on consistent performance.

At Jafuta Foundation, I’ve managed and supported “50+ multi-platform devices,” deployed and secured the “Apple ecosystem (iPad/Mac) via Jamf/Matter MDM,” and performed “Repair/Maintenance” across “Dell Chromebooks,” “Edutek Beelink,” and “Windows Laptops.” I also optimized and troubleshot networks by supporting “WiFi” and “LAN Setup,” applying “OSI Model” knowledge for configuration and troubleshooting.

I train people and strengthen operational quality—“Trained 100+ learners in coding” using “Swift Playgrounds” and “Sphero Edu,” while maintaining “inventory and documented SOPs for 150+ devices.” I reduced downtime “30% by resolving hardware/software issues across macOS, ChromeOS, and Windows environments,” using tools like “TeamViewer” and “Jira” to keep support responsive and effective.