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Mandisa Nkosi

@mandisankosi

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Experienced senior business analyst specializing in complex project implementations.

South Africa

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What I'm looking for

I am seeking a role that allows me to leverage my analytical skills in a dynamic environment, focusing on innovative projects that drive business growth and efficiency.

As a seasoned Senior Business Analyst, I have successfully led high-priority projects that involve implementing new legislation, products, and services. My experience includes spearheading the implementation of the 'End User and Subscriber Service Charter' at MTN, where I played a crucial role in ensuring compliance with ICASA regulations. This project not only involved creating a data warehouse for reporting but also contributed to MTN Group's 'Big Data' initiative.

Throughout my career, I have developed and implemented innovative solutions, including an IoT platform for MTN SA, which enhances connectivity for machine-to-machine customers. I pride myself on my ability to work effectively both in teams and independently, consistently delivering results on time. My expertise in requirements management and business architecture has been instrumental in increasing project profits by reducing deliverable timelines.

I am passionate about leveraging my skills in business analysis, process mapping, and stakeholder engagement to drive successful project outcomes. My goal is to continue contributing to impactful projects that align with my professional ethos of delivering quality and governance while fostering collaboration across global teams.

Experience

Work history, roles, and key accomplishments

Current

Senior Business Analyst

Current

MTN

Feb 2017 - Present (8 years 4 months)

Ms. Nkosi is responsible for requirements management of MTN SA projects, utilizing Agile methodology. Her tasks include business analysis, documentation, risk assessment, process mapping, and account management. She has successfully led projects that enhance business architecture and improve project profitability.

Agile Methodology Business Analysis Process Mapping Risk Assessment Requirements Management Stakeholder Engagement Documentation User Acceptance Testing Data Warehousing

Senior Business Analyst

Sebata Municipal Solutions

Mar 2016 - Dec 2016 (9 months)

At Sebata Municipal Solutions, Ms. Nkosi facilitated discovery workshops, identified and mapped business processes, and documented business risks. She gathered requirements from SMEs and tracked them using a project management solution.

Business Process Mapping Requirements Gathering Risk Management Documentation Facilitation Stakeholder Engagement Process Improvement

Senior Business Analyst

Sentech Communications

Oct 2013 - Mar 2016 (2 years 5 months)

Ms. Nkosi was responsible for re-engineering finance processes to align with regulatory requirements. She facilitated workshops, identified business risks, and mapped to-be processes using Visio.

Business Process Mapping Risk Assessment Visio Facilitation Documentation Stakeholder Engagement

Senior Business Analyst

Standard Bank South Africa

Mar 2013 - Aug 2013 (5 months)

In this role, Ms. Nkosi analyzed business processes, conducted gap analysis, and optimized end-to-end processes. She documented business models and facilitated workshops for stakeholder engagement.

Business Process Analysis Gap Analysis Facilitation Documentation Process Optimization Stakeholder Engagement Business Modeling Quality Assurance

Business Analyst

Liberty

Apr 2012 - Sep 2012 (5 months)

Ms. Nkosi conducted interviews and workshops to analyze business operations and document business cases. She focused on requirements validation and client satisfaction.