Open to opportunities

Manav Menon

@manavmenon

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Experienced IT Support Professional and Hospitality Management Consultant.

India

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What I'm looking for

I am looking for a role that values collaboration, offers growth opportunities, and allows me to leverage my diverse skills in IT support and hospitality management.

I am an experienced IT Support Professional, Hospitality Management Consultant, and Content Specialist with over 15 years of diverse experience. My career has spanned technical troubleshooting, business operations, project management, and editorial services. I have a proven track record in establishing and managing hospitality operations, software support, quality assurance, and client relationship management. My strong analytical and leadership skills have enabled me to excel in remote location operations and cross-cultural team management.

Throughout my career, I have successfully managed multiple projects, consistently delivering high-quality results within tight deadlines. I have built a portfolio of over 150 completed beta reading projects and developed standardized review processes that significantly reduced project turnaround times. My experience in the hospitality sector includes launching a mountain hostel from concept to full operation, where I established strong local partnerships and community relationships, contributing to sustainable tourism models that benefit local communities.

In my previous roles, I have provided advanced technical support for healthcare software applications, achieving a 95% first-call resolution rate. I am passionate about continuous learning and have consistently received recognition for my performance, including promotions and awards. I am eager to leverage my skills and experiences to contribute to a dynamic organization.

Experience

Work history, roles, and key accomplishments

Current

Freelance Beta Reader & Content Editor

Current

Self-Employed

Feb 2018 - Present (7 years 6 months)

Provided comprehensive manuscript evaluation for authors, publishers, and content creators, focusing on plot consistency, character development, pacing, and overall narrative structure. Conducted detailed proofreading and copy-editing services, identifying grammatical errors, continuity issues, and areas for improvement.

Proofreading Copy Editing Project Management Technical Documentation Quality Assurance Content Creation

Management Consultant

Gypsy Child – The Mountain Hostel

May 2015 - Present (10 years 3 months)

Established mountain hostel operations, facilitating partnerships between local stakeholders and Gypsy Child Hospitality Pvt Ltd. Oversaw end-to-end hostel construction, managing local workforce and coordinating with contractors.

Business Development Project Management Financial Management Staff Training Quality Assurance Community Engagement Content Creation

Senior Support Consultant

Allscripts

Mar 2011 - Present (14 years 5 months)

Provided advanced technical support for healthcare software applications, resolving complex customer issues with a 95% first-call resolution rate. Collected and analyzed customer data to identify root causes of technical issues, implementing effective solutions and documenting processes.

Technical Support Troubleshooting Data Analysis Client Relationship Management Cross Functional Collaboration Training Mentorship

Junior Analyst – Internal Audit

Hutchinson 3 Global Services Private Ltd.

Apr 2007 - Present (18 years 4 months)

Conducted internal audits to ensure adherence to company policies and regulatory requirements. Identified and investigated potential fraud cases, implementing preventive measures to protect organizational assets.

Compliance Monitoring Fraud Detection Investigation Customer Retention Process Improvement Customer Service Internal Audit

Floor Head (UK Operations)

Kraftwagen Design Private Ltd.

Apr 2005 - Present (20 years 4 months)

Managed a team of 30+ agents across 6 campaigns, ensuring optimal performance and productivity. Led end-to-end implementation of new projects, from planning to execution.

Team Leadership Project Management Client Relations Performance Management Employee Development SLA Management

Research Agent

I Call India Ltd.

May 2003 - Present (22 years 3 months)

Conducted B2B research for TPSI (Townsend's Polymer Services & Information), building a comprehensive plastic buyers database. Communicated with companies across US, Canada, UK, Germany, and Netherlands.

Market Research Data Collection International Operations Business Intelligence