Nitesh Vashisht
@niteshvashisht
Experienced Service Desk Engineer skilled in IT support, ticketing systems, and vendor coordination.
IndiaWhat I'm looking for
I am an IT and operations professional with experience across service desk support, content review, transaction processing, and quality assurance. I deliver reliable first-line support and clear incident documentation to improve user experience.
I have hands-on experience with ticketing tools (BMC Remedy, Cherwell, ServiceNow), Active Directory, Microsoft Azure, Exchange/Office 365, VMware, and SAP Ariba for invoice processing. I focus on data verification, knowledge-base maintenance, vendor coordination, and process improvements to reduce repeat incidents and speed resolution.
I excel at user communication, training, and cross-team collaboration, and I seek challenging roles where I can apply technical troubleshooting, audit-ready practices, and continuous improvement to drive measurable operational results.
Experience
Work history, roles, and key accomplishments
Service Desk Engineer
Innovatia India Knowledge Management Services Pvt. Ltd.
May 2023 - Aug 2025 (2 years 3 months)
Provided Level 1 Cisco support and IT helpdesk services, diagnosing and resolving hardware, software, and network issues while managing tickets and escalations. Maintained knowledge base, performed software deployments, and delivered user training to improve support efficiency.
ACReviewed and approved training and HR-related content, resolving quality issues and ensuring publishing accuracy. Supported HR and payroll queries via email/chat for India, ASEAN, USA and Canada and coordinated backend processing for training and requisitions.
Reviewed loans and mortgages, conducted data analysis and credit dispute resolution, and implemented corrective actions to meet quality standards. Drafted QA policies, compiled statistical reports, and ensured regulatory compliance.
SSProvided remote technical support including malware removal, software installation, and system troubleshooting to improve client system performance. Assisted customers via remote access, verified backups, and guided users through security product usage.
Education
Degrees, certifications, and relevant coursework
PUPunjab Technical University
Bachelor of Science, Information Technology
Bachelor of Science in Information Technology from Punjab Technical University covering core IT concepts and practical applications.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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