Manashi User
@manashiuser
Client Relations & Operations Manager at 2Coms Consulting, managing 15+ client accounts and end-to-end service delivery.
IndiaWhat I'm looking for
At 2Coms Consulting Pvt. Ltd., I manage end-to-end relationships and service delivery for 15+ client accounts. I onboard clients, coordinate across compliance, finance and delivery teams, and support accurate invoicing and timely reporting.
I also handle statutory and contractual compliance, hiring for client requirements, and apprenticeship programs under NAPS/NATS. I monitor service quality through MIS reports and client reviews, and resolve escalations.
At Infotel Services, I directed service operations across franchise locations, conducted franchisee audits, and onboarded and trained franchise partners. I also optimized inventory planning to improve parts availability and service turnaround.
At One Plus Service Center, I led daily operations, managed KPIs and performance reviews, and improved service turnaround through workflow redesign and team coaching. Earlier, at ITC Kohinoor, I coordinated guest services and reservations across departments.
Experience
Work history, roles, and key accomplishments
Client Relations & Operations Manager
2Coms Consulting Pvt. Ltd.
Oct 2025 - Present (1 year)
Manage end-to-end relationships and service delivery for 15+ client accounts, serving as the single point of contact and building long-term client partnerships. Onboard new clients from agreement to go-live, complete documentation, process setup, and stakeholder alignment.
Area Service Manager
Infotel Services
Jan 2023 - May 2025 (2 years 4 months)
Directed service operations across franchise locations, ensuring SLA compliance and leading customer experience reviews that raised satisfaction. Conducted franchisee audits, identified process gaps, and implemented corrective actions.
Center Manager – Operations
One Plus Service Center
Oct 2019 - Dec 2022 (3 years 2 months)
Led the service center team, managing daily operations, KPIs, and performance reviews to meet service targets. Improved service turnaround through workflow redesign and targeted team coaching.
Operation Coordinator
ITC Kohinoor
Sep 2017 - Sep 2019 (2 years)
Coordinated guest services and reservations across departments, reducing guest complaints and improving the guest experience.
Education
Degrees, certifications, and relevant coursework
NMIMS Pune
Master of Business Administration, Operations
2023 - 2025
Pursued an MBA in Operations through distance learning, focusing on operations management and strategic decision-making.
Maulana Abul Kalam Azad University of Technology
Master of Arts, Mass Communication
2014 - 2016
Completed a Master of Arts in Mass Communication, gaining expertise in media and communication strategies.
Garhwal University
Bachelor of Arts, Arts
2011 - 2014
Earned a Bachelor of Arts degree, building a strong foundation in liberal arts and critical thinking.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
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