Open to opportunities

Mamile Lekitlane

@mamilelekitlane

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Highly motivated professional with expertise in sales and customer service.

South Africa

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What I'm looking for

I am looking for a dynamic role where I can leverage my sales and customer service skills while contributing to a collaborative team environment.

I am a highly motivated and customer-focused professional with a strong background in sales, customer service, and psychology. My experience spans various roles where I have assisted customers, promoted products, and driven sales in fast-paced retail environments. I am passionate about understanding customer needs, building relationships, and providing tailored solutions that contribute to business growth.

In my current role as an AI Writing Evaluator and Trainer at Outlier AI, I conduct linguistic analysis to refine training material and collaborate with data scientists to improve AI language models. This position has sharpened my analytical and writing skills, allowing me to contribute to the evolving field of AI and natural language understanding. My previous roles as a Sales Assistant and Canvasser in real estate have equipped me with strong communication, problem-solving, and teamwork skills, which I leverage to deliver exceptional service and enhance customer engagement.

Experience

Work history, roles, and key accomplishments

Sales Assistant

Bahlakoana Promotions

May 2024 - Sep 2024 (4 months)

Maintained up-to-date knowledge of smartphones, laptops, and other gadgets, processing sales transactions and handling payments accurately. Provided basic troubleshooting, setup assistance, and software installation for customers, while upselling and cross-selling complementary products and addressing customer inquiries.

Customer Service Troubleshooting Upselling Cross Selling Product Knowledge Payment Processing Customer Engagement

Canvasser (Real Estate Sales)

Lifestyle Property Group

Aug 2023 - Feb 2024 (6 months)

Grew the business by finding leads, researching, and building client relationships, improving canvassing methods to speed up response time and increase client engagement by 20%. Created tracking systems for client interactions to ensure timely follow-ups and taught teammates to use CRM and canvassing software, increasing team productivity.

Lead Generation Client Relationship Management Canvassing CRM Software Market Research

AI Writing Evaluator & Trainer

Outlier AI

Oct 2024 - Present (1 year 3 months)

Conducted linguistic analysis to refine training material, focusing on grammar, syntax, and contextual nuances. Reviewed and edited AI-generated text to ensure fluency, coherence, and alignment with intended writing styles, collaborating with data scientists to improve AI language models.

Linguistics Language Models Natural Language Processing Grammar Syntax Editing

Education

Degrees, certifications, and relevant coursework

University of South Africa

Bachelor of Arts, Psychology and Politics

Currently pursuing a Bachelor of Arts in Psychology and Politics through open distance e-learning. Expected to graduate in 2027.

Lethukuthula Secondary School

National Senior Certificate

Grade: 72% in English

Activities and societies: Participated in the school debate team and held the position of team leader. Former member of The Future Shapers youth organisation and held the position of the Media and Marketing officer.

Completed the National Senior Certificate program. Achieved a 72% in English.