Maliha Tamkeen

Supported 200+ Medicare/Medicaid members daily by troubleshooting eligibility, claims, and coverage issues, achieving a 95% first-call resolution rate and improving CSAT by 15%. Ensured HIPAA/CMS compliance and collaborated with technical teams to reduce resolution times by 15%.

Implemented an automated ticketing system and resolved 95% of member inquiries within 24 hours, improving service quality by 25% and reducing escalated resolution times by 30%. Maintained 100% policy compliance across account updates.

Managed 1,000+ member requests annually with a 95% resolution rate and developed automated data-entry templates that cut processing time by 30% while maintaining 99% financial reconciliation accuracy.

Processed sensitive account updates with 99% accuracy, introduced a cloud-based workflow reducing manual errors by 40%, and organized 30+ community events annually achieving a 95% satisfaction rate.

Increased volunteer engagement 35% via a rewards program, trained 50+ volunteers annually cutting onboarding time by 50%, and improved task completion rates to 98% with new scheduling software.

Provided tutoring to 500+ students and contributed to an Android-based medical app for college students; improved student grades by ~20% and achieved 95% parent satisfaction through regular progress reporting.

Guided STEM research projects and delivered math/science lessons to 100+ students annually, driving a 30% enrollment increase and achieving 100% parent satisfaction in surveys.

Increased class test scores by 25% and student engagement by 30% through multimedia teaching methods and STEM-focused lesson plans, achieving 100% parent satisfaction.

Completed a Bachelor of Science in Electrical Engineering focusing on core electrical engineering principles and practical applications.