Malena Lober
@malenalober
Highly driven professional transitioning to the tech industry.
What I'm looking for
I am a highly driven professional with over 10 years of experience in high-performance roles, transitioning into the tech industry. My background has equipped me with exceptional communication and organizational skills, enabling me to resolve complex issues effectively. I am eager to leverage these strengths to contribute to the success of a forward-thinking tech company.
In my recent role as an Assistant Manager at Red Horn Coffee House, I designed and implemented a comprehensive training program that significantly improved operational efficiency and customer satisfaction. My experience as a Scrum Master Apprentice at Premiere Web Solutions allowed me to lead Agile projects, enhancing team transparency and ensuring compliance with stakeholder requirements. I thrive in collaborative environments and am committed to continuous improvement and professional development.
Experience
Work history, roles, and key accomplishments
Assistant Manager
Red Horn Coffee House & Brewing Co.
Jun 2022 - Present (3 years 1 month)
Designed and implemented a training program for over 30 employees, resulting in a 50% reduction in prep and delivery times. Increased monthly revenue by $4,500 through effective sales strategies and improved customer satisfaction by resolving complaints, leading to a 20% increase in repeat customers.
Scrum Master Apprenticeship
Premiere Web Solutions
Apr 2021 - Jan 2023 (1 year 9 months)
Facilitated Agile project planning sessions and led a team in modernizing a legacy financial system. Improved team transparency by creating custom Confluence pages and managed the product backlog to ensure efficient workflow.
Barista
Summermoon Coffee
Jul 2019 - Mar 2022 (2 years 8 months)
Provided exceptional customer service and implemented drive-thru procedures that reduced wait times by 15%. Recognized as the top-performing location among 7 stores for generating the highest monthly revenue.
Dental Assistant
Walden Dental
Aug 2020 - Jul 2021 (11 months)
Prepared treatment rooms and provided chairside support, effectively communicating with patients to increase satisfaction ratings by 20%. Maintained dental materials and ensured efficient workflow.
Intern
Liberty Hill Dental
Feb 2020 - May 2020 (3 months)
Adhered to OSHA and HIPAA protocols while providing chairside assistance for patients. Maintained a 0% infection rate through effective sterilization procedures and participated in training sessions for professional development.
Hostess
Yard House
Nov 2018 - Jul 2019 (8 months)
Coordinated events and managed high volumes of orders in a fast-paced environment, contributing to significant weekly revenue. Demonstrated strong organizational and project management skills.
Education
Degrees, certifications, and relevant coursework
Dental Genius Assisting School
Registered Dental Assistant, Dental Assisting
2020 - 2020
Completed training to become a Registered Dental Assistant, gaining skills in patient care, sterilization procedures, and dental office protocols.
Austin Community College
2017 - 2019
Round Rock High School
High School Diploma
2013 - 2017
Graduated with a high school diploma, participating in various extracurricular activities that enhanced leadership and teamwork skills.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Website
linkedin.com/in/malenaloberJob categories
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