Open to opportunities

Malena Lober

@malenalober

Message

Highly driven professional transitioning to the tech industry.

United States

Message

What I'm looking for

I am looking for a role in a dynamic tech environment that values collaboration, innovation, and professional growth.

I am a highly driven professional with over 10 years of experience in high-performance roles, transitioning into the tech industry. My background has equipped me with exceptional communication and organizational skills, enabling me to resolve complex issues effectively. I am eager to leverage these strengths to contribute to the success of a forward-thinking tech company.

In my recent role as an Assistant Manager at Red Horn Coffee House, I designed and implemented a comprehensive training program that significantly improved operational efficiency and customer satisfaction. My experience as a Scrum Master Apprentice at Premiere Web Solutions allowed me to lead Agile projects, enhancing team transparency and ensuring compliance with stakeholder requirements. I thrive in collaborative environments and am committed to continuous improvement and professional development.

Experience

Work history, roles, and key accomplishments

Current

Assistant Manager

Current

Red Horn Coffee House & Brewing Co.

Jun 2022 - Present (3 years 1 month)

Designed and implemented a training program for over 30 employees, resulting in a 50% reduction in prep and delivery times. Increased monthly revenue by $4,500 through effective sales strategies and improved customer satisfaction by resolving complaints, leading to a 20% increase in repeat customers.

Customer Service Leadership Problem Solving Teamwork Time Management Sales Strategies Training Development

Scrum Master Apprenticeship

Premiere Web Solutions

Apr 2021 - Jan 2023 (1 year 9 months)

Facilitated Agile project planning sessions and led a team in modernizing a legacy financial system. Improved team transparency by creating custom Confluence pages and managed the product backlog to ensure efficient workflow.

Agile Methodologies Scrum Team Leadership Confluence Project Management Backlog Management Risk Management

Barista

Summermoon Coffee

Jul 2019 - Mar 2022 (2 years 8 months)

Provided exceptional customer service and implemented drive-thru procedures that reduced wait times by 15%. Recognized as the top-performing location among 7 stores for generating the highest monthly revenue.

Customer Service Sales Time Management Teamwork Process Improvement Communication

Dental Assistant

Walden Dental

Aug 2020 - Jul 2021 (11 months)

Prepared treatment rooms and provided chairside support, effectively communicating with patients to increase satisfaction ratings by 20%. Maintained dental materials and ensured efficient workflow.

Patient Care Communication Workflow Management

Intern

Liberty Hill Dental

Feb 2020 - May 2020 (3 months)

Adhered to OSHA and HIPAA protocols while providing chairside assistance for patients. Maintained a 0% infection rate through effective sterilization procedures and participated in training sessions for professional development.

OSHA HIPAA Sterilization Professional Development

Hostess

Yard House

Nov 2018 - Jul 2019 (8 months)

Coordinated events and managed high volumes of orders in a fast-paced environment, contributing to significant weekly revenue. Demonstrated strong organizational and project management skills.

Event Coordination Order Management Customer Service organizational Communication Teamwork