Looking for a job

Makiiya Williams

@makiiyawilliams

Message

I lead multi-unit operations, develop teams, and improve customer retention, profitability, and execution.

United States

Message

What I'm looking for

I'm looking to lead high-volume, customer-facing operations where I can develop teams, improve execution through KPIs and process improvements, and strengthen customer experience and business performance.

I've led customer-facing operations across Salon Empowered and Fantastic Sams, including four locations and teams of 50+ employees. I oversee workforce planning, hiring, coaching, scheduling, KPI performance, budgets, payroll, inventory, vendors, and standardized operating procedures.

As Owner & Operations Manager at Salon Empowered, I built operational readiness and improved customer retention by 50% over 24 months through service enhancements and process improvements. I've also managed financial reporting, CRM-driven customer insights, supply chain decisions, and business performance initiatives that support efficient, consistent service.

Experience

Work history, roles, and key accomplishments

Owner & Operations Manager

Salon Empowered

Oct 2019 - May 2026 (6 years 7 months)

Oversaw all aspects of business operations, including financial reporting, inventory control, and customer retention strategies. Implemented targeted strategies that increased customer retention by 50% over 24 months.