Makayla Lee
@makaylalee
I support patients and customers through accurate records, scheduling, and responsive communication.
United StatesWhat I'm looking for
I've supported patients and families at Neonatal Specialists of Georgia since 2022, conducting newborn hearing screenings, maintaining complete records, managing clinical supplies, and protecting privacy standards.
I've also handled high-volume customer calls at PearsonVUE, scheduling professional certification exams, processing payments, and resolving candidate concerns. Across medical assistant roles with Signature Staffing and Nurturing Hands of Care, I've managed patient intake, electronic charting, appointment calendars, documentation, and administrative support in fast-paced environments.
Experience
Work history, roles, and key accomplishments
Certified Medical Assistant
Neonatal Specialists of Georgia
Jan 2022 - Present (4 years 9 months)
Conduct newborn hearing screenings and maintain patient records. Manage inventory and support daily operations with administrative tasks.
Customer Service Representative
PearsonVUE
Jan 2022 - Dec 2023 (1 year 11 months)
Handled high-volume calls in a call center, scheduling and canceling certification exams. Processed payments and resolved candidate concerns.
Certified Medical Assistant
Signature Staffing
Jan 2020 - Dec 2021 (1 year 11 months)
Performed patient registration, intake, and electronic charting. Maintained documentation and assisted patients in high-volume environments.
Certified Medical Assistant
Nurturing Hands of Care
Jan 2019 - Dec 2021 (2 years 11 months)
Scheduled patient appointments and coordinated calendars. Entered patient information and provided administrative support while maintaining HIPAA compliance.
Education
Degrees, certifications, and relevant coursework
Emory University
Surgical Technology
2025 -
Pursuing studies in surgical technology and sterile processing.
Gordon State College
Sociology
2020 - 2021
Studied sociology.
Salem High School
High School Diploma, General Studies
Earned a high school diploma.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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