Makayla Broome
@makaylabroome
I’m a server and customer service professional who builds rapport, solves issues, and delivers experiences.
United StatesWhat I'm looking for
I bring hands-on customer-facing experience from cashiering and customer support to full-service dining. I’m known for making people feel comfortable, listening closely, and turning day-to-day service into a positive experience.
In customer service roles, I contacted customers to address complaints, answered questions about services, and handled actions like cancellations, renewals, and setting up new services. I also collected debt when needed and managed returns and customer follow-ups with care.
Right now, I serve at a country club by establishing menu knowledge, building rapport with members, and recommending wine pairings that enhance each meal. During busy rush periods, I help teammates by taking orders and delivering prepared dishes to keep service smooth and timely.
Experience
Work history, roles, and key accomplishments
Server
Green Island Country Club
Jan 2023 - Present (3 years 5 months)
Provided member service by building rapport, using strong menu knowledge, recommending wine pairings, and supporting coworkers during rush hour by taking orders and delivering prepared dishes.
Customer Service Advocate
Concentrix
Sep 2021 - Nov 2022 (1 year 2 months)
Contacted customers to address complaints and answer questions about services, while also collecting outstanding debt and processing cancellations, renewals, or new service setups.
Cashier
IKEA
Sep 2019 - May 2020 (8 months)
Worked in customer service by handling in-store cashier duties, processing online orders, and supporting customers with returns back to the store.
Cashier
Francesca’s
Jun 2018 - Apr 2019 (10 months)
Welcomed customers and ensured they were comfortable while shopping by assisting with shopping needs and coordinating dressing-room assistance for multi-item purchases.
Education
Degrees, certifications, and relevant coursework
The Art Institute of Atlanta
Bachelor of Arts
2017 - 2022
Completed a Bachelor of Arts program at The Art Institute of Atlanta from 2017 to 2022.
Central High School
High School Diploma
2013 - 2017
Earned a High School Diploma at Central High School from 2013 to 2017.
Availability
Location
United StatesAuthorized to work in
Job categories
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