Open to opportunities

makaela A

@makaelaa

Message

Compassionate medical and veterinary receptionist skilled in client care and office systems.

United States

Message

What I'm looking for

I seek a patient-focused front-desk role in a collaborative clinic that values compassion, accuracy, and opportunities to support practice operations and grow administrative skills.

I am a dedicated receptionist with extensive experience in medical and veterinary front-desk environments, delivering professional and compassionate service to patients, clients, and providers.

I manage appointment scheduling, phone and email communications, EHR and record keeping, and payment processing while maintaining HIPAA-level confidentiality and accuracy.

My background includes five years of reception work plus leadership experience in retail pet services, where I handled inventory, POS operations, and staff scheduling.

I hold a Google IT Support Certificate and am proficient in Microsoft Office, Google Workspace, QuickBooks POS, Square, and EasyVet, enabling efficient administrative support and reliable technical problem-solving.

Experience

Work history, roles, and key accomplishments

Current

Front Desk Receptionist

Current

Fern Valley Natural Health

May 2025 - Present (8 months)

Managed clinic front desk operations, scheduling and EHR insurance verification to support efficient patient flow while maintaining HIPAA compliance and high-quality patient service.

Scheduling EHR Insurance Verification HIPAA Customer Service Microsoft Office Google Drive

Receptionist

Urban Animal Veterinary Clinic

Oct 2022 - May 2025 (2 years 7 months)

Handled client communications, appointment scheduling, admissions/discharges, payment processing, and maintained medical records while triaging emergencies and supporting client education on parasite prevention.

Client Communication Scheduling Medical Records Payment Processing Triage Customer Service EHR

Pet Caregiver

Hot Diggity Pet Sitting

Apr 2016 - Jul 2022 (6 years 3 months)

Managed daily care for multiple pets, conducted client meet-and-greets, completed session reports, and provided specialized care for animals with special needs while building long-term client relationships.

Pet Care Client Onboarding Report Writing Animal Behavior Time Management Customer Service

Assistant Manager

Bonitas Four Legged Friends

Jan 2017 - Oct 2018 (1 year 9 months)

Managed inventory, received shipments, processed orders and reconciled invoices, operated QuickBooks POS for transactions, participated in events to promote sales, and assisted with employee scheduling.