makaela A
@makaelaa
Compassionate medical and veterinary receptionist skilled in client care and office systems.
United StatesWhat I'm looking for
I am a dedicated receptionist with extensive experience in medical and veterinary front-desk environments, delivering professional and compassionate service to patients, clients, and providers.
I manage appointment scheduling, phone and email communications, EHR and record keeping, and payment processing while maintaining HIPAA-level confidentiality and accuracy.
My background includes five years of reception work plus leadership experience in retail pet services, where I handled inventory, POS operations, and staff scheduling.
I hold a Google IT Support Certificate and am proficient in Microsoft Office, Google Workspace, QuickBooks POS, Square, and EasyVet, enabling efficient administrative support and reliable technical problem-solving.
Experience
Work history, roles, and key accomplishments
Front Desk Receptionist
Fern Valley Natural Health
May 2025 - Present (1 year 1 month)
Managed clinic front desk operations, scheduling and EHR insurance verification to support efficient patient flow while maintaining HIPAA compliance and high-quality patient service.
Receptionist
Urban Animal Veterinary Clinic
Oct 2022 - May 2025 (2 years 7 months)
Handled client communications, appointment scheduling, admissions/discharges, payment processing, and maintained medical records while triaging emergencies and supporting client education on parasite prevention.
Pet Caregiver
Hot Diggity Pet Sitting
Apr 2016 - Jul 2022 (6 years 3 months)
Managed daily care for multiple pets, conducted client meet-and-greets, completed session reports, and provided specialized care for animals with special needs while building long-term client relationships.
Assistant Manager
Bonitas Four Legged Friends
Jan 2017 - Oct 2018 (1 year 9 months)
Managed inventory, received shipments, processed orders and reconciled invoices, operated QuickBooks POS for transactions, participated in events to promote sales, and assisted with employee scheduling.
Education
Degrees, certifications, and relevant coursework
Certificate, Information Technology
2022 - 2022
Completed the Google IT Support Certificate program in Washington, covering fundamental IT support skills and tools.
Port Townsend High School / OCEAN Alternative
High School Diploma, General Secondary Education
Earned a high school diploma from Port Townsend High School / OCEAN Alternative in June 2015.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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