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@majdhamdieh
Industrial engineering graduate skilled in customer service, process improvement, and administrative operations.
I am an industrial engineering graduate with hands-on experience in production planning, quality control, controlling, and customer-facing roles across Germany and Jordan. I combine technical attention to detail with strong communication and CRM proficiency, having supported financial reporting at Krones AG, production processes at Babylife, and end-to-end customer service and shipping documentation at T. Gargour & Fils.
I excel at cross-department collaboration, problem-solving under pressure, and maintaining organized, accurate records. I am available immediately for full- or part-time roles, flexible with shifts, and ready to contribute to operations, customer service, or administrative teams.
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Work history, roles, and key accomplishments
Krones AG
Apr 2025 - Sep 2025 (5 months)
Assisted the controlling team with financial data entry, variance analysis, and management reports to improve budgeting accuracy and executive presentation clarity.
Babylife Inc
May 2024 - Aug 2024 (3 months)
Supported production planning and quality control by coordinating schedules, documenting processes, and delivering reports that contributed to workflow improvements.
T. Gargour & Fils
Jan 2021 - Dec 2023 (2 years 11 months)
Managed end-to-end customer support and administrative tasks for shipping operations, improving document accuracy and client satisfaction while maintaining CRM records.
Degrees, certifications, and relevant coursework
Bachelor of Science, Industrial Engineering
2020 -
Pursuing a Bachelor in Industrial Engineering with coursework and practical training focused on process improvement and systems engineering.
Bachelor-level exchange, Industrial Engineering
2024 - 2025
Exchange semester in Industrial Engineering focusing on technical subjects and international collaboration from October 2024 to February 2025.
IGCSEs, General Secondary Education
Grade: A–A* (selected subjects)
Completed IGCSEs with strong results including A–A* in English, Mathematics, and Sciences in August 2019.
Software and tools used professionally
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