Open to opportunities

majd hamdieh

@majdhamdieh

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Industrial engineering graduate skilled in customer service, process improvement, and administrative operations.

Germany

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What I'm looking for

I seek roles in customer service, admin, or operations where I can apply process-improvement skills, support cross-team workflows, and grow within a collaborative, client-focused environment.

I am an industrial engineering graduate with hands-on experience in production planning, quality control, controlling, and customer-facing roles across Germany and Jordan. I combine technical attention to detail with strong communication and CRM proficiency, having supported financial reporting at Krones AG, production processes at Babylife, and end-to-end customer service and shipping documentation at T. Gargour & Fils.

I excel at cross-department collaboration, problem-solving under pressure, and maintaining organized, accurate records. I am available immediately for full- or part-time roles, flexible with shifts, and ready to contribute to operations, customer service, or administrative teams.

Experience

Work history, roles, and key accomplishments

Controlling Intern

Krones AG

Apr 2025 - Sep 2025 (5 months)

Assisted the controlling team with financial data entry, variance analysis, and management reports to improve budgeting accuracy and executive presentation clarity.

Financial Reporting Data Entry Excel PowerPoint SharePoint Cross Functional Communication Attention To Detail

Process Engineering Intern

Babylife Inc

May 2024 - Aug 2024 (3 months)

Supported production planning and quality control by coordinating schedules, documenting processes, and delivering reports that contributed to workflow improvements.

Production Planning Quality Control Reporting Problem Solving MS Excel Communication

Customer Experience Officer

T. Gargour & Fils

Jan 2021 - Dec 2023 (2 years 11 months)

Managed end-to-end customer support and administrative tasks for shipping operations, improving document accuracy and client satisfaction while maintaining CRM records.