Open to opportunities

Maj de Asis

@majdeasis

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Hospitality and food service leader experienced in pre-opening operations, training, and high-volume guest service.

Sweden

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What I'm looking for

I seek a hospitality/food-service leadership role where I can lead operations, develop teams, improve guest experience, and implement training and quality systems.

I am a highly organized hospitality and food service professional with extensive experience in pre-opening operations, staff training, and FOH/BOH management across hotels, restaurants and healthcare food services.

I have led teams of 20–75 staff, developed training and operational procedures, and contributed to successful branch and facility launches while maintaining health, safety and brand standards.

I deliver consistent guest-focused service, performance monitoring systems, and operational documentation to improve quality and efficiency, and I seek roles where I can drive training, operations and customer experience improvements.

Experience

Work history, roles, and key accomplishments

Assistant Restaurant Manager

Food Innovation Co. W.L.L

Jul 2022 - Jan 2024 (1 year 6 months)

Contributed to the successful pre-opening and launch of Chili's Amwaj, setting up operations, training FOH staff, and ensuring brand and health standards were met; oversaw dining, bar and kitchen operations and generated operational documentation and reports.

Staff Training Food Safety FOH Management SOPs Reporting Customer Service

Business Process Delivery Associate

Accenture Inc.

Jul 2020 - Sep 2020 (2 months)

Completed a two-month customer service training program for a US telecom client, handling scripted phone interactions, order and complaint management, and basic customer service operations.

Customer Service Call Center Operations Scripting Order Management Phone Support

Food Service Delivery Supervisor

Fassco Catering Services LLC

May 2014 - Oct 2018 (4 years 5 months)

Led daily F&B operations for Cleveland Clinic Abu Dhabi patient meals across trayline and inpatient units, supervising 20–25 staff per shift and ensuring KPIs, food hygiene and accurate tray production for 360 beds.

Trayline Operations Staff Supervision Scheduling KPIs Inventory Control Cbord

Sales Supervisor

Cebu Grand Hotel

Apr 2011 - Mar 2014 (2 years 11 months)

Promoted to Sales Supervisor after 15 months; managed sales and events operations, led the sales team, maintained corporate accounts, generated proposals/contracts, and submitted monthly sales reports to the GM.

Sales Management Account Management BEO Review Reporting Client Acquisition Promotion

Event Coordinator

Oakridge Realty and Development Corporation

Oct 2010 - Mar 2011 (5 months)

Planned and produced events end-to-end, liaised with clients to define needs, coordinated suppliers and logistics, and managed on-site delivery and post-event reporting to improve service quality.

Event Planning Vendor Management Logistics Budgeting