I'm looking for a role where I can combine live operations, team coordination, process improvement, while continuing to grow in project management.
Maja Pietruszewska
@majapietruszewska
I coordinate live logistics, solve courier issues, and lead shift teams at Takeaway.com.
What I'm looking for
At Takeaway.com, I coordinate live operations by dispatching Just Eat couriers, resolving logistics issues, and monitoring team KPIs. I manage and support a 20-person shift team while communicating across departments to keep operations moving.
I'm experienced in customer service, shift reporting, issue flagging, process optimization, and training new hires. My background also includes active customer service, cash-register work, and maintaining workplace standards.
I bring communication design experience spanning brand design, graphic design, UX/UI, copywriting, typography, market research, and office newsletter creation.
I'm completing a Bachelor's degree in Communication Design at the University of Wroclaw and will pursue postgraduate Project Management studies at the University of Economics. I work in Polish and English and am continuing to learn Spanish.
Experience
Work history, roles, and key accomplishments
Live-Operations Specialist
Takeaway.com
Nov 2025 - Present (10 months)
Dispatching Just Eat couriers, solving live logistics issues, monitoring team KPIs, and managing a team of 20 people on shift. Writing shift reports, flagging issues, and communicating with different teams across the company.
Education
Degrees, certifications, and relevant coursework
University of Wroclaw
Bachelor's Degree, Communication Design
Activities and societies: Co-organizer of 'Com-deski' event
Pursued a Bachelor's degree in Communication Design, co-organizing the 'Com-deski' event.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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