Looking for a job

Maja Šerić

@majaeri

Message

Award-winning psychologist skilled in data management, analytics, localization, and QA.

Spain

Message

What I'm looking for

I seek roles where I can apply data management, analytics, and localization expertise in collaborative teams focused on quality, process improvement, and measurable impact.

I am an award-winning Master of Psychology with extensive experience in research, data management, analytics, and quality assurance. I combine strong research methodologies with practical data visualization and statistical analysis skills to drive data-informed decisions.

I have worked across industries including tech, gaming, and customer support, delivering data quality reports, BI-driven insights, and reliable QA testing. I have authored academic publications and contributed to technical documentation and software testing processes.

My localization and language expertise includes translation, LQA, glossary and style guide maintenance, and in‑app content review for major platforms. I mentor and coach new team members and have supported cross-functional, global teams to improve processes and outcomes.

I hold diplomas in Big Data for Business and Python programming in addition to a Master’s in Psychology, and I pursue continuous learning in data science and industry-specific analytics to support innovative projects and organizational goals.

Experience

Work history, roles, and key accomplishments

Current

Customer Master Data Representative

Current

Keysight Technologies

Aug 2024 - Present (1 year 4 months)

Created and updated customer data using corporate systems and BI tools, identified and corrected invalid information, and produced data quality reports to improve database integrity and compliance.

Data Management BI Tools Data Quality Reporting Data Governance Compliance

Current

Freelance Translator & Reviewer

Current

Crypto.com

Jan 2022 - Present (3 years 11 months)

Translated and reviewed UI, marketing materials, help articles, and research reports; conducted LQA for the Crypto.com App and Exchange and maintained glossary and style guide to ensure localization quality.

Localization Translation Glossary Management QA Testing Content Review Documentation

Risk Specialist

Teleperformance

Oct 2023 - Mar 2024 (5 months)

Performed risk assessments and implemented compliance strategies, frequently surpassing verification goals and maintaining high accuracy in application reviews to enhance risk management.

Risk Assessment Compliance Verification High Accuracy Reporting Customer Support Ticketing Systems

Data Manager

Trapeze Group

Oct 2021 - Jun 2023 (1 year 8 months)

Managed complex data processing while meeting SLAs, produced data quality reports and visualizations, authored technical documentation, and supported software testing and emergency data changes.

Data Processing Data Visualization Reporting SLA Management Technical Documentation QA Testing Stakeholder Management ETL

Data Management Specialist

Accenture

Jun 2021 - Oct 2021 (4 months)

Produced high-quality data reports and visualizations and consistently met targets using internal analytics tools to support data operations and decision-making.

Data Reporting Data Visualization Analytics Data Quality SQL Excel Power BI

Content Moderator

Accenture

Jan 2019 - Oct 2021 (2 years 9 months)

Reviewed social media content for legal and regulatory compliance, performed QA reviews, and coached new recruits to improve moderation quality and team performance.

Content Moderation QA Compliance Coaching Training Ticketing Systems Reporting

Player Support Agent

MoGi Group

Aug 2019 - Dec 2019 (4 months)

Addressed and resolved user complaints via ticketing systems, fostered engagement in online gaming communities, and authored content for social media and web platforms.

Customer Support Ticketing Systems Community Management Content Writing User Engagement QA

Croatian LQA Tester

Keywords Studios

Sep 2017 - Dec 2018 (1 year 3 months)

Verified linguistic accuracy and contextual consistency of Croatian in-game text across major projects, identified and tracked bugs using Jira, and supported team lead with reports and coaching.

Localization Jira Translation Reporting Coaching

Academic Writer

Institute of Social Sciences Ivo Pilar

Jan 2011 - Nov 2014 (3 years 10 months)

Authored scholarly articles and a book chapter, conducted advanced research using SPSS, and produced data analyses and visualizations informing psychology research.

SPSS Data Analysis Data Visualization literature review Reporting

Clinical Psychologist Intern

Psychiatric Clinic Vrapče

Oct 2010 - Oct 2011 (1 year)

Conducted clinical interviews and psychological tests, analyzed results to inform patient assessments, and documented patient progress with confidential reporting.

Clinical Assessment Psychological Testing Report Writing Data Analysis Confidentiality Case Documentation