AHAziz Hamdi
@azizhamdi
Computer engineering student focused on web and software development.
TunisiaWhat I'm looking for
I am a computer engineering student with hands-on experience building web applications, AI chatbots, and games using technologies such as Python, React, Django, Unity and C#.
Through internships and customer-support roles I delivered measurable results: a document management system that cut retrieval time by 65%, front-end optimizations that sped page loads by 35%, and payment integrations that increased checkouts by 28%.
I combine technical skills (full-stack web, databases, DevOps tools) with strong customer-facing experience and a problem-solving mindset, and I seek roles where I can grow as a software/web developer while contributing to product quality and user experience.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
GovAssist
May 2025 - Present (6 months)
Manage tickets, chats, emails, and calls to maintain a 98% satisfaction rating and 93% QA work quality; analyze automated application errors and diagnose technical anomalies using programming skills.
Customer Support Representative
Teleperformance
Jul 2023 - Jun 2025 (1 year 11 months)
Maintained a 97% customer satisfaction rating while handling 50+ interactions daily and ranked in the top 10% for resolution time and satisfaction; kept escalation rates below 10% through detailed documentation and proactive problem solving.
Web Development Intern
DeepSight Agency
Feb 2024 - Jul 2024 (5 months)
Designed and delivered a Document Management System that reduced file retrieval time by 65% and handled 5,000+ sensitive files with zero breaches; implemented access controls reducing unauthorized access by 42% and an automated tagging system improving searchability by 78%.
Web Development Intern
SESAME IT Department
Jul 2023 - Sep 2023 (2 months)
Optimized front-end code to increase page load speed by 35%, integrated three payment gateways raising successful checkouts by 28%, and reduced site errors by 40% through collaborative troubleshooting.
Education
Degrees, certifications, and relevant coursework
SESAME, School of High-Tech and Smart Data
Bachelor of Engineering, Computer Engineering
2024 -
Currently enrolled in Computer Engineering program focusing on software development, web technologies, and data systems.
SESAME, School of High-Tech and Smart Data
Bachelor of Information Technology, Information Technology and Multimedia
2021 - 2024
Completed Bachelor of IT and Multimedia with coursework in web development, databases, and software engineering.
Lycée Français International d’Amman
General Baccalaureate (French curriculum), General Secondary Education
Completed General Baccalaureate under the French curriculum.
Availability
Location
TunisiaAuthorized to work in
Job categories
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