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Mais Bitar

@maisbitar

Fractional Human Resources Director & Remote HR Business Partner| Hospitality & Service Industries | Culture, Compliance & Engagement.

Spain

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What I'm looking for

Director of Human Resources, Head of People, Head of Human Resources, Human Resources Lead

Strategic HR leader with 16+ years of experience advising executive teams and leading people strategy across luxury hospitality and service organizations in the GCC. Proven track record in building HR functions from the ground up, strengthening culture and engagement, ensuring labor law compliance, and delivering measurable business results across multi-site operations. Trusted advisor to senior leadership on organizational design, workforce planning, performance management, and change initiatives. Available for fractional, consulting, and project-based HR engagements.

Experience

Work history, roles, and key accomplishments

Director of Human Resources

Park Rotana & Park Arjaan by Rotana

Feb 2023 - Mar 2025 (2 years 1 month)

Led HR strategy integrating employee relations, performance management, compliance, and engagement. Elevated HR department ranking from 22nd to 2nd among sister properties within three months and increased colleague engagement by 5% within seven months.

HR Strategy Employee Relations Performance Management Compliance Engagement Leadership Workforce Planning Cultures Communication Skills Organizational Alignment

Director of Human Resources

Al Bandar Rotana & Al Bandar Arjaan by Rotana

Feb 2020 - Feb 2023 (3 years)

Achieved No.1 HR Department ranking across Rotana Hotels in Q1 2022 and Q1 2023. Led HR strategy for two luxury properties, designing HR objectives, budgets, and workforce plans aligned with business goals.

HR Strategy Employee Relations Performance Management Legal Compliance Budgeting Workforce Planning Engagement Leadership Cultures

Human Resources Manager

ADNEC Group – Capital Catering

Feb 2019 - Feb 2020 (1 year)

Led development of HR policies and ensured compliance, improving performance management processes in high-volume operations. Implemented HR systems and structures to support rapid operational scaling.

HR Policy Compliance Performance Management Organizational Design HR systems Workforce Planning

Cluster Human Resources Manager

Centro Capital Center & Capital Center Arjaan by Rotana

Jul 2017 - Mar 2018 (8 months)

Delivered HR leadership across two properties, improving engagement scores by 74% year-on-year. Oversaw operations for four hotels, ensuring effective management of 350 employees.

HR Leadership Recruitment Performance Management Succession Planning Employee Engagement Operations Management Engagement Recruitment Strategy Multi Site Operations

Assistant Director of Human Resources

Park Rotana & Park Arjaan by Rotana

May 2015 - Jul 2017 (2 years 2 months)

Managed operations across five hotels, overseeing 480 employees to ensure cohesive HR strategies and optimal team performance. Implemented HR best practices adopted as corporate standards across all Rotana properties.

HR Operations Team Management HR Best Practices Employee Engagement Program Design Crew Week Retention Multi Site Management

Earlier HR Roles

Rotana Group

Jan 2008 - Jan 2015 (7 years)

Managed HR functions across luxury hospitality operations, enhancing employee engagement and supporting organizational goals. Collaborated with team members to achieve target results and managed complaints with clear communication.

HR Operations Employee Engagement Communication Skills Problem Solving Safety Complaint Management