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Maira Mendes Montiel Batista

@mairamendesmontielba

Operations Advisor at IBM Consulting's IBM Institute for Business Value, coordinating study releases and analyzing operational data.

Brazil

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At IBM Consulting's IBM Institute for Business Value, I prepare and report monthly usage metrics, monitor project plans, and conduct quantitative analyses to support operational planning. I also coordinate the deployment and publication of studies, including website testing and validation.

As Roadmaps Coordinator at IBM, I supported a global HR transformation project by tracking project roadmaps, risks, issues, and dependencies. I worked with HR, project leadership, and cross-functional teams across multiple countries to support implementation planning and project governance.

At IBM - IGF North America, I managed the end-to-end lease contract process for the U.S. Sales team, collaborating with Sales, Pricing, Credit, and Legal. Earlier, as Management Assistant at Unibanco, I supported customer account opening and helped customers explore refinancing and loan restructuring options.

Experience

Work history, roles, and key accomplishments

Current

IBV Operations Advisor

Current

IBM

Jan 2015 - Present (11 years 9 months)

As part of IBM Consulting, responsible for preparing, submitting, and reporting monthly usage metrics, monitoring project plans, and coordinating with Finance to ensure proper allocation of purchase orders and invoices. Also conducts testing and validation of IBV website content and supports deployment and publication of studies.

Data Analysis Project Management Quantitative Analysis Website Testing Content Validation Stakeholder Coordination Box Governance

Roadmaps Coordinator

IBM

May 2013 - Jan 2015 (1 year 8 months)

Supported a global internal HR transformation project, overseeing planning, execution, monitoring, and control of project roadmaps. Led project governance cadences, tracked critical path activities, and facilitated collaboration among HR, project management, and technical teams.

Project Management Governance Risk Management Stakeholder Management Cross functional Coordination HR Transformation

Customer Account Manager

IBM

Oct 2008 - Apr 2013 (4 years 6 months)

Managed end-to-end lease contract process for U.S. Sales team, collaborating with Sales, Pricing, Credit, and Legal teams. Specialized in complex Oregon and California accounts, consistently meeting demanding requirements and deadlines.

Contract Management Customer Service Communication Skills Collaboration Accuracy

Management Assistant

Unibanco

Mar 2004 - Nov 2007 (3 years 8 months)

Supported Branch Manager in opening and managing new customer accounts, delivering personalized customer service, and conducting presentations to prospective clients. Assisted in portfolio growth and helped reduce credit and debit risk through customer engagement.

Customer Relationship Management Financial Products Presentation Skills Risk Mitigation