Open to opportunities

Maik Jungblut

@maikjungblut

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Team and site manager focused on quality, AI training, and customer success.

Germany

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What I'm looking for

I am looking for operational or managerial roles where I can lead teams, ensure quality, and contribute to AI data projects, with a collaborative culture and clear paths for impact.

I am a results-driven team and site manager with hands-on experience in telemarketing operations, quality management, inventory control, and leading data annotation projects for AI. I have progressed from customer service to team leadership and site management, and currently work as a freelancer providing secretariat services and AI training (clean audio preparation).

I bring practical proficiency with SAP, Microsoft Office, Apple programs, and dialer systems such as Avaya, fluent English, and strong teamwork, accuracy, and ambition. I seek roles where I can apply operational leadership, quality assurance, and AI data-preparation expertise to deliver measurable improvements in customer satisfaction and project outcomes.

Experience

Work history, roles, and key accomplishments

Current

Freelancer - Secretariat & AI Training

Current

Self Employed

Jan 2025 - Present (1 year)

Provide secretariat services and AI training tasks (clean audio preparation and annotation) for multiple clients, ensuring data quality and timely delivery.

Data Annotation Secretariat Services Quality Assurance SAP Microsoft Office Client Communication

Site Manager

Telemarketing Bleines

Jan 2021 - Oct 2025 (4 years 9 months)

Managed site operations including quality management, inventory control, and team leadership; led a data annotation project for AI improving annotation quality and delivery timelines.

Team Leadership Quality Management Inventory Control Data Annotation AI Training Avaya SAP Microsoft Office

Team Leader

Telemarketing Bleines

Jan 2019 - Jan 2021 (2 years)

Led multiple telemarketing teams, coordinated daily operations and performance targets, and coached agents to improve customer service metrics.

Team Leadership Coaching Performance Management Customer Service Avaya Microsoft Office

Customer Service Rep

Telemarketing Bleines

Jan 2018 - Jan 2019 (1 year)

Handled written and telephone customer contacts, resolved inquiries and escalations, and achieved strong customer satisfaction leading to promotion to team leadership.

Customer Service Written Communication Avaya CRM Microsoft Office