Mahmut Can Dolu

I’m a highly motivated Customer Service Professional with 3+ years of call centre experience across banking and telecommunications. I handle high call volumes while resolving complex technical and account issues on first contact and consistently improving the customer experience. I’m bilingual in Turkish and English, tech-savvy, and comfortable working both in fast-paced office environments and as a remote professional.

In customer service, I’ve supported customers with sensitive billing and subscription data, diagnosing home internet/broadband issues and managing subscription changes with strict attention to accuracy and compliance. I’ve handled 60–80 inbound customer interactions per day, developed strong de-escalation skills under pressure, and met KPI targets consistently. My team leaders recognized my professionalism and my ability to explain complex banking topics clearly to diverse customers.

Alongside customer support, I work as an AI Trainer for Outlier, evaluating and annotating AI-generated responses across diverse prompts. I provide detailed feedback to improve factual accuracy, tone, and coherence of large language models while meeting strict quality guidelines through independent, reliable work and strong written English. I bring an analytical mindset shaped by an MIS degree, and I aim to combine empathy with precision—whether I’m troubleshooting technology or improving AI outputs.