Mahmoud Tarek

Developed interactive Power BI dashboards and maintain reports in Power BI, Tableau, and Excel, providing visibility into sales, operational, and customer-success KPIs. Analyze data, build models, and optimize ETL pipelines to identify trends and opportunities.

Managed full-cycle B2B telesales for US small and mid-sized businesses, including prospecting, discovery, needs analysis, solution matching, quoting, objection handling, negotiation, closing, activation, and follow-up. Completed approximately 200 outbound calls and 20 prospect emails per day, closing 21-25 sales per month and consistently achieving 100-120% of quota.

Drove end-to-end sales growth by prospecting, negotiating, and closing new restaurant partnerships; consistently exceeded monthly and quarterly quotas and achieved a personal best of 22 signings in one month while managing 60+ opportunities. Led partner onboarding for platform integration and maintained 95%+ retention through proactive relationship management.

Resolved Zendesk tickets involving eSIM purchases, installation, activation, removal, device setup, and connectivity for customers traveling internationally.

Handled customer concerns through phone, email, and chat for kitchenware and appliance products, serving as the first point of resolution for product and service issues.

Generated qualified leads and booked meetings with key decision-makers across North American markets through multi-channel outreach via email, phone, and LinkedIn in a fully remote role. Generated opportunities that contributed to converting five high-value prospects into long-term clients within a six-month period.

Responded to Arabic and English emails and chats, handled multiple chats simultaneously, and conducted callbacks based on business needs. Supported customers with mobile and home services, technical issues, billing questions, and account inquiries.

Prospected small and medium-sized businesses through approximately 200 cold calls per day, identified business needs, and introduced CRM and sales software subscriptions. Qualified 40+ leads per month and booked 20+ sales meetings per month with a lead-to-meeting conversion rate above 30%.

Bachelor's degree in German Language and Literature from Madina Higher Institutes, completed in 2017.