laila haridy

Support procurement reporting, dashboard adoption, and data validation using SAP Analytics Cloud. Coordinate KPI reviews, user feedback, and training materials, and support automation and cross-functional resolution of reporting issues.

Collaborated with global, regional, and local customers to define business requirements and support activity delivery. Developed and optimized marketing and sales dashboards for daily tracking and analysis, and drove dashboard enhancements to improve quality and save time.

Developed PowerBI and Excel dashboards to track KPIs by channel, branch, salesperson, product, and customer segment. Analyzed customer journey stages and CRM lead conversion to identify drop-off points and improve lead-to-sale conversion.

Tracked project activities and deliverables within time constraints, prepared detailed reports on status and stakeholder progress, and coordinated internal and external communication. Maintained project documentation and supported migration testing cycles.

Conducted pre-sales activities and demos to present SAP solutions and understand client needs. Supported data migration and integration, handled system configuration and troubleshooting, and developed project documentation and blueprints.

Contacted potential and existing customers to explain products or services and answer related questions.

Grade: Very Good

Bachelor of Business Information Systems degree from Sadat Academy for Management Sciences, completed in 2022 with a grade of Very Good.