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Mahmoud Hakim

@mahmoudhakim

Data analyst focused on performance and business intelligence, building Power BI dashboards to track loan collection rates and year-over-year growth.

Egypt

Message

I developed a Power BI dashboard for Bank Loan Analytics using SQL and DAX to monitor collection rates and year-over-year growth. In my DEPI capstone project, I developed a digital marketing and performance strategy that used ROI analysis to optimize budget allocation.

At Concentrix, I analyzed customer behavior and market trends to provide personalized recommendations, and exceeded revenue targets through consultative selling. At Teleperformance, I analyzed performance data, supported technical coaching, and monitored performance and upselling KPIs.

Experience

Work history, roles, and key accomplishments

Fashion Sales Consultant

Concentrix

May 2025 - Sep 2026 (1 year 4 months)

Analyzed customer behavior and market trends to provide personalized recommendations and boost brand loyalty. Consistently achieved and exceeded revenue targets through strategic engagement and consultative selling.

Customer Behavior Analysis Market Trends Consultative Selling Revenue Growth

Subject Matter Expert (SME)

Teleperformance

Jun 2024 - May 2025 (11 months)

Analyzed performance data to identify gaps and provided technical coaching to improve service quality. Ensured operational efficiency by monitoring team adherence to performance targets and upselling KPIs.

Performance Analysis Technical Coaching Operational Efficiency KPI Monitoring Upselling

Partner Support Advisor

Teleperformance

Aug 2023 - Jun 2024 (10 months)

Managed business client accounts and identified cross-selling opportunities through detailed needs assessment.

Account Management Cross Selling Needs Assessment

Education

Degrees, certifications, and relevant coursework

Higher Institute for Computers & Management Information Systems (HICMIS)

Major, Systems Analysis and Data Management

2026 -

Pursuing a major in Systems Analysis and Data Management with coursework in database systems, data structures, and information systems analysis.

Eraasoft

Advanced Data Analytics & BI Program, Data Analytics and Business Intelligence

Enrolled in an Advanced Data Analytics and BI program covering data modeling, BI implementation, and AI analytics, with expected completion in May 2026.

Ministry of Communications and Information Technology (MCIT)

Digital Marketing Specialist, Digital Marketing

2025 - 2025

Completed the Digital Egypt Pioneers Initiative (DEPI) Scholarship for Digital Marketing, including a capstone project on digital marketing strategy and budget allocation.