Open to opportunities

Maheshi Sathebajee-Russick

@maheshisathebajeerus

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Bilingual fraud analyst with expertise in banking and compliance.

Canada

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What I'm looking for

I seek a dynamic role in a supportive environment that values continuous learning and professional growth.

I am a dedicated bilingual fraud analyst with extensive experience in the banking sector, currently working at the Royal Bank of Canada. My role involves leading efforts in identifying and mitigating credit card fraud, utilizing advanced automated systems for proactive detection, and ensuring transaction security through rigorous authentication processes. I pride myself on my ability to resolve disputes efficiently while maintaining high customer trust levels.

Throughout my career, I have developed a strong foundation in customer service and compliance, having worked in various roles within the banking industry. My previous positions at EQ Bank and Manulife Bank have honed my skills in dispute resolution, digital onboarding, and client-centric service. I am committed to continuous learning and professional development, always striving to enhance my knowledge and skills in finance and banking.

Experience

Work history, roles, and key accomplishments

Current

Bilingual Fraud Analyst

Current

Royal Bank of Canada

Jan 2024 - Present (1 year 5 months)

Lead efforts in identifying and mitigating credit card fraud, utilizing advanced automated systems for proactive fraud detection. Conduct thorough investigations and ensure transaction security while maintaining high customer trust levels.

Fraud Detection Automation Transaction Resolution Investigation Compliance Risk Analysis Communication Problem Solving

Senior Banking Associate

EQ Bank

Jul 2023 - Oct 2023 (3 months)

Enhanced Mastercard policies and strengthened card security through two-factor authentication. Proficiently addressed fraudulent banking activities and maintained meticulous documentation for exceptional customer service.

Fraud Prevention Dispute Resolution Problem Solving Documentation Customer Service Compliance Security Protocols Communication Team Collaboration

Bilingual Customer Care Specialist

EQ Bank

Jan 2023 - Jun 2023 (5 months)

Orchestrated seamless digital onboarding for customers and resolved inquiries efficiently. Demonstrated strong organizational skills and collaborated with CRA to promote registered accounts.

Onboarding Customer Service Organizational Skills Problem Solving Regulatory Compliance Communication Team Collaboration Crisis Management

Bilingual Individual Insurance Associate

Manulife Bank

May 2022 - Dec 2022 (7 months)

Provided exceptional client service in life and disability insurance while maintaining compliance with industry standards. Exceeded productivity targets and resolved complex inquiries.

Client Services Insurance Compliance Problem Solving Productivity Communication Customer Care Documentation Team Collaboration

Bilingual Customer Service Associate

Allianz Global Assistance

Jan 2022 - May 2022 (4 months)

Collaborated with Canadian insurance providers to deliver customer support for travel insurance. Managed claims and provided comprehensive assistance during the pandemic.

Customer Support Claims Management Insurance Communication Problem Solving Collaboration Crisis Management Documentation Regulatory Compliance

Patient Care Coordinator

Wellkin Hospital by C-CARE

Jan 2020 - Dec 2021 (1 year 11 months)

Enhanced patient satisfaction and operational excellence in a hospital setting. Managed appointment scheduling and collaborated on COVID-19 testing and vaccination efforts.