William MOKAKE
@williammokake
I investigate account fraud, assess risk, and help clients prevent financial losses.
CanadaWhat I'm looking for
At Easy Financial, I reviewed and investigated fraud activity on customer accounts, assessed risk, and took protective actions such as restricting accounts.
I audited fraud processes for SOP and policy compliance, verified customer activity through outbound calls, and maintained accurate customer, employment, residence, and banking records. I also advised clients on tailored security solutions to help prevent fraud losses.
Previously, at Transcom North America and Capital One, I supported customers with online orders, payments, technical cable-box issues, account investigations, delinquent accounts, and payment-plan options.
I'm fully bilingual in English and French, detail-oriented, and comfortable working under pressure while managing customer relationships, reports, and tight deadlines.
Experience
Work history, roles, and key accomplishments
Jr Fraud Analyst
Easy Financial
Oct 2020 - Jun 2025 (4 years 8 months)
Reviewed and investigated fraud activity on accounts to assess risk and take appropriate action. Audited fraud processes for accuracy and compliance, and engaged with clients to provide security advice and prevent fraud losses.
Customer Service Representative
Transcom North America
Jan 2016 - Dec 2019 (3 years 11 months)
Assisted customers with online orders, resolved issues with cable boxes, and followed up on investigations regarding lost items or fund issues. Produced bi-weekly reports to supervisors on steps taken to resolve customer concerns.
Negotiated payment terms and methods with customers, analyzed accounts for delinquency, and assisted customers in finding ways to meet financial obligations. Placed calls to remind customers of payments and worked on payment plan options.
Education
Degrees, certifications, and relevant coursework
Anderson College
Diploma, Law Enforcement
2021 - 2022
Completed Law Enforcement/Police Foundation program, covering criminology, communication, and police procedures.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
Skills
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