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mahdi baker

@mahdibaker

Content & Quality Assurance professional improving e-commerce menus, catalog accuracy, and customer experience across Jordan.

What I'm looking for

I’m looking for a role where I can own content quality and catalog accuracy, coordinate stakeholders on promotions, and continuously improve platform discoverability—while delivering organized, customer-first outcomes and stable operational performance.

I’m a detail-oriented Content and Quality Assurance professional with 4+ years of experience across e-commerce, food delivery, and customer operations. I’m CAPM-certified, and I focus on organized delivery, platform quality, and a better customer experience through accurate, consistent content.

In my current role as a Content Specialist at ToYou, I run end-to-end quality checks on restaurant menus—verifying pricing, descriptions, images, and platform consistency. I also optimize menu categories and tagging structures to improve discoverability, coordinate promotional campaigns with marketing teams and restaurant partners, and manage targeted promotional discount codes.

Previously at Careem, I maintained and updated large-scale catalog data, performed quality assurance checks for content accuracy and completeness, and prepared reports to identify catalog trends and structural issues. Earlier, as a Picker / Inventory Coordinator at talabat and a Call Center Agent at Extensya, I strengthened operations, inventory control, and customer support skills—backed by a BBA in Business Administration and Management.

Experience

Work history, roles, and key accomplishments

TO

Current

Content Specialist

Current

ToYou

Aug 2024 - Present (1 year 11 months)

Perform end-to-end quality checks on restaurant menus, verifying pricing, descriptions, images, and platform consistency. Optimize menu categories and tagging, and coordinate promotional campaigns and discount codes with marketing teams and restaurant partners.

Quality Control Catalog Management Platform Consistency Category and Tag Optimization Stakeholder Management Cross Functional Communication

CA

Catalog QC Agent

Mar 2024 - Aug 2024 (5 months)

Maintained and updated large-scale catalog data, including new services and listing changes, while applying quality assurance checks for accuracy and completeness. Prepared reports to identify catalog trends, structural issues, and corrective actions.

Quality Assurance Catalog Management Data Reporting

TA

Picker / Inventory Coordinator

Talabat

Sep 2020 - Nov 2022 (2 years 2 months)

Generated purchase orders and supported timely inventory replenishment while monitoring inventory to reduce expired, damaged, and unavailable stock. Reconciled supplier receipts, reported pricing discrepancies, processed returns, and trained new employees on inventory workflows.

Inventory Control Purchase Order Processing Returns Processing Training Operations Management

EX

Call Center Agent

Extensya

Oct 2019 - Aug 2020 (10 months)

Guided customers through platform features and resolved service issues while de-escalating complaints to maintain a positive customer experience. Reported technical problems promptly to reduce operational downtime.

Customer Support Issue Resolution De escalation Conflict Resolution Platform Support

Education

Degrees, certifications, and relevant coursework

JA

Jami'at Al-Balqa Al-Tatbiqiyya

Bachelor of Business Administration, Business Administration and Management

2016 - 2020

Earned a Bachelor of Business Administration (BBA) in Business Administration and Management from Jami'at Al-Balqa Al-Tatbiqiyya between 2016 and 2020.

Tech stack

Software and tools used professionally

Microsoft Excel

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