Magnus Crown 2
@magnuscrown
Customer Support Specialist skilled in live chat, email, de-escalation, and social moderation.
GhanaWhat I'm looking for
I’m a Customer Support Specialist focused on delivering consistent, professional support across digital channels. I completed intensive training in live chat support, email support, text-based customer service, and social media moderation, and I bring strong written communication to every interaction.
I manage customer escalations with de-escalation and conflict resolution techniques, aiming for calm, professional first-contact resolution. Through structured service workflows and CRM-style case records, I document support clearly and follow up effectively.
I’ve completed 50+ customer support simulations and moderated 100+ social media comments, DMs, and chat messages while maintaining brand-appropriate tone. I also earned 10 customer service certifications (NASBA- and PMI-accredited) to validate my support and problem-solving capabilities.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Independent Practice
Jan 2025 - Present (1 year 4 months)
Handled live chat, email, and text-based support while documenting 50+ simulation cases in CRM-style records and applying de-escalation techniques for calm, first-contact resolutions. Moderated 100+ social media DMs, comments, and chat messages, maintaining professional brand-appropriate written communication across channels.
Education
Degrees, certifications, and relevant coursework
TTSHS
High School Diploma, High School
2023 - 2026
High School Diploma at TTSHS in Accra, Ghana, expected to complete from 2023 to 2026.
Availability
Location
GhanaAuthorized to work in
Social media
Job categories
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