Looking for a job

Maria Fernanda Ricaurte Gonzalez

@mafericaurte

Organized administrative professional skilled in virtual assistance, data entry, research, customer support, and document management.

Colombia

Message

What I'm looking for

I'm looking for a role where I can support administrative operations, manage documentation and information, coordinate follow-up, and provide clear service to users while continuing to grow across organized, collaborative work environments.

I've supported administrative, accounting, human resources, and documentation processes at Industrias Metálicas HGC SAS, while coordinating laboratory operations, quality control, and public health surveillance committees at Juan Bautista Salud Ocupacional.

At Grow Data, I handled approximately 10 daily customer and technical support cases across phone, WhatsApp, and ticket channels for Colombia's civil registration and identification system. I guided users through procedures, followed up on cases, and escalated complex issues to the appropriate National Civil Registry teams.

I'm also the founder and content director of Los Historietos, where I make historical research accessible through written and audiovisual content. My work combines organized research, document management, clear communication, and independent project coordination.

Experience

Work history, roles, and key accomplishments

Administrative Assistant

Industrias Metalicas HGC SAS

Apr 2024 - Feb 2025 (10 months)

Provided administrative and documentary support for accounting, human resources, and general administrative processes. Organized, updated, and managed documentation required for internal administrative processes.

Administrative Support Document Management Data Entry Microsoft Office

Help Desk Agent

Grow Data

Mar 2023 - Jan 2024 (10 months)

• Provided customer and technical support through phone calls, WhatsApp chats, and support tickets.
• Guided users through procedures and helped resolve difficulties using the registration system.
• Served as the designated escalation contact for the area, referring complex cases to the appropriate departments within the National Civil Registry.

Support Guideline Following Software Implementation Technical Support

Current

Founder & Content Director

Current

Los Historietos

Dec 2019 - Jan 2024 (4 years 1 month)

• Founded and manage a digital educational communication project focused on making historical research accessible to general audiences.
• Plan and organize content calendars, projects, and production schedules.
• Conduct research, collect and organize information.
• Work independently, prioritize tasks, and manage multiple ongoing projects.

Editing Community Management Digital Communication Digital Marketing Education

Laboratory Professional

Juan Bautista Salud Ocupacional

Feb 2025 - Jul 2026 (1 year 5 months)

• Coordinated laboratory processes and supported daily operations in a healthcare environment.
• Organized and managed information related to laboratory processes and quality control activities.
• Led quality control, technical-scientific, and public health surveillance committees.
• Worked according to established procedures, quality standards, and documentation requirements.

Laboratory Testing Laboratory Diagnostics Science Communication Scientific Writing

Research Assistant

Independent researcher

Feb 2023 - Feb 2024 (1 year)

• Provided documentary research support for a doctoral research project.
• Located, reviewed, and organized historical documentation according to specific research requirements.
• Managed large amounts of documentary information and maintained organized records.

Investigation Archive Management Research Skills