Open to opportunities

Madu Doris

@madudoris

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Dedicated Customer Support Professional with a proven track record.

Nigeria

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What I'm looking for

I seek a role that fosters growth, values customer satisfaction, and encourages continuous learning.

I am a dedicated and results-driven Customer Support Professional with a proven track record of delivering top-notch service and fostering positive client relationships. My exceptional communication skills, patience, and problem-solving abilities ensure seamless resolution of customer inquiries, significantly enhancing customer satisfaction.

Throughout my career, I have demonstrated proficiency in various support software, adeptly managing complex cases to uphold the highest service standards. I am committed to continuously learning and adapting to new tools and approaches to improve client experience and streamline support operations. My experience includes addressing customer inquiries across multiple channels and consistently meeting key performance indicators, which reflects my dedication to providing excellent service.

Experience

Work history, roles, and key accomplishments

Customer Support Officer

Geomel Exclusive Men’s Fashion

Jul 2021 - Oct 2023 (2 years 3 months)

As a Customer Support Officer, I addressed customer inquiries and complaints through various channels, diagnosed product issues, and documented case details. I consistently met KPIs and participated in training to stay updated on processes.

Active Listening Problem Solving Time Management Freshdesk HubSpot Google Workspace Microsoft Office

Customer Support Officer

Genesis Couture

Aug 2019 - Feb 2021 (1 year 6 months)

In my role at Genesis Couture, I responded to customer inquiries promptly, maintained the customer database, and participated in team meetings to address challenges and align on support goals.

Active Listening Problem Solving Time Management Team Collaboration