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Madhu Sudhan H A

@madhusudhanha

Customer Operations professional at CodeYoung who managed 30–50 daily customer interactions and achieved 120%+ of assigned targets.

India

Message

At CodeYoung, I managed 30–50 daily interactions with international customers across phone, email, and chat. I maintained CRM records, followed up on customer needs, and handled concerns through resolution or escalation.

I was promoted from ISE Intern to Inside Sales Executive based on ownership, communication, and performance, and achieved 120%+ of assigned targets. I also built LinkVault, a role-based repository with authentication, approval workflows, and centralized document access.

Experience

Work history, roles, and key accomplishments

Inside Sales Executive

CodeYoung

May 2026 - Aug 2026 (3 months)

Managed 30–50 customer interactions daily across phone, email, and chat, maintaining communication quality. Engaged with international customers, maintained CRM records, and coordinated with cross-functional teams to resolve issues.

Client Communication CRM Management Issue Resolution Cross functional Coordination Follow up Management Customer Needs Analysis Excel Google Workspace

ISE Intern

CodeYoung

Nov 2025 - Apr 2026 (5 months)

Supported customer onboarding, lead qualification, and initial customer communication. Maintained CRM documentation, prepared daily activity reports, and managed follow-ups to ensure continuity across teams.

Customer Onboarding Lead Qualification CRM documentation Follow up Management Collaboration Reporting