Madhurima Yenakandla
@madhurimayenakandla
I build ServiceNow portals, HR workflows, and enterprise integrations that improve self-service.
GermanyWhat I'm looking for
I've delivered ServiceNow enhancements across Globant and KPMG, building client content portals, HRSD solutions, ITSM workflows, and enterprise integrations for global teams.
At Globant, I configured Topics, Microsites, Content Library, landing pages, and portal widgets, automating client portal data synchronization to reduce manual effort by 80%. I also customized Azure VM integration through Catalog Items, PowerShell scripting, and workflow orchestration.
At KPMG, I established ServiceNow integrations with SAP S/4HANA through Import Set APIs and Outbound REST Messages, and configured real-time Jira ticket synchronization using Exalate. I've also delivered HR Case Management, HR Services, cybersecurity response applications, persona-based dashboards, Flow Designer automation, and Service Portal widgets.
I'm a certified ServiceNow professional with CSA, CAD, CIS-ITSM, CIS-HRSD, and CIS-DF certifications. I bring hands-on JavaScript, scripting, REST/SOAP integration, security, Agile delivery, and cross-functional collaboration experience across UK and US regions.
Experience
Work history, roles, and key accomplishments
Configured Topics, Microsites into rich content portal widgets, Content Library, landing pages and automated client portal data sync, reducing manual effort by 80% and elevating self-service engagement. Architected optimal display across devices and varying resolutions to enhance user accessibility and experience. Set up and customized Azure VM integration by utilizing Catalog Items, PowerShell sc
Established bidirectional integration between ServiceNow and SAP S/4HANA using Import Set APIs and Outbound REST Messages, streamlining the finance request process. Configured Exalate for real-time Jira-ServiceNow ticket synchronization, automating data flow and ticket updates between platforms. Enhanced user experience with forms and client scripts.
Collaborated with global cross-functional teams to gather requirements and translate them into technical enterprise solutions. Built and maintained Import Sets and Transform Maps to support accurate and scalable data transfer. Strengthened platform reliability and user experience by troubleshooting and resolving defects, implementing enhancements, and streamlining catalogs across multiple COEs ent
Education
Degrees, certifications, and relevant coursework
Jawaharlal Nehru Technological University Hyderabad
Bachelor of Technology, Computer Science and Engineering
2016 - 2020
Grade: 9.3 CGPA
Pursued a Bachelor of Technology in Computer Science and Engineering, achieving a CGPA of 9.3.
Tech stack
Software and tools used professionally
Availability
Location
GermanyAuthorized to work in
Job categories
Skills
Interested in hiring Madhurima?
You can contact Madhurima and 90k+ other talented remote workers on Himalayas.
Message MadhurimaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
