Sreevanya Putta
@sreevanyaputta
Salesforce Developer at NTT DATA implementing Amazon Connect CTI flows and agent routing for Service Cloud.
GermanyWhat I'm looking for
At NTT DATA, I implement CTI flows connecting Amazon Connect with Service Cloud for IVR-driven call handling and agent routing. I also configure Omni-Channel and develop Apex, LWC, Flow-based solutions, and REST integrations.
At Deloitte, I integrated Salesforce with external systems and built Experience Cloud pages and responsive components. I also automated business processes, developed Apex solutions, and supported deployments and releases across multiple environments.
Experience
Work history, roles, and key accomplishments
Implemented CTI Flows connecting Amazon Connect with Service Cloud for IVR-driven call handling and agent routing. Configured Omni-Channel routing and agent productivity tools, and developed Apex, LWC, Flow-based solutions and REST integrations.
Integrated Salesforce with external systems via REST/SOAP APIs, Named Credentials, callouts and Platform Events. Designed responsive LWC and Aura components, built Experience Cloud pages, automated processes with Flows, and deployed across environments using SFDX, ANT, Change Sets and Workbench.
Delivered Salesforce development, configuration and production support including Apex, Visualforce, Flows, data loads and defect resolution.
Supported customer deployments on the AutoRABIT Salesforce DevOps platform, including Git-based release troubleshooting.
Configured Salesforce objects, validation rules, automation and data migration for client projects.
Education
Degrees, certifications, and relevant coursework
JNT University Anantapur
MBA, Business Administration
Pursued an MBA at JNT University Anantapur, completing in 2017.
Yogi Vemana University
BSc, Computers
Completed a BSc in Computers at Yogi Vemana University in 2015.
Tech stack
Software and tools used professionally
Availability
Location
GermanyAuthorized to work in
Salary expectations
Social media
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