Looking for a job

lavanya sengar

@lavanyasengar

Message

I build scalable Salesforce Service Cloud solutions and enterprise integrations from architecture through delivery.

Germany

Message

What I'm looking for

I'm looking to lead Salesforce architecture and delivery for cross-functional initiatives, translating business goals into scalable products while mentoring engineers and partnering closely with stakeholders.

At Tourlane, I lead solution architecture and hands-on delivery for Salesforce initiatives across Product, Customer Service, Finance, Sales, and external partners. I've built Service Cloud case management, custom Lightning Web Components, and integrations for customer support, booking, trip-planning, finance, AWS, and Twilio systems.

With 7+ years in Salesforce development and eight Salesforce credentials, I've also supported enterprise delivery at IBM, resolved complex developer cases at Salesforce, and built a Financial Services Cloud demo for Dreamforce '19 at Accenture. I enjoy translating business goals into scalable designs, mentoring engineers, and improving operational visibility through logging and monitoring.

Experience

Work history, roles, and key accomplishments

Current

Senior Salesforce Developer

Current

Tourlane GmbH

Nov 2025 - Present (10 months)

Lead solution architecture and hands-on delivery for Salesforce initiatives aligned with company OKRs and KPIs. Serve as the Salesforce engineering representative across Product, Customer Service, Finance, Sales, and external partners.

Apex Lightning Web Components Service Cloud Solutions Architect REST APIs Integration Design Data Modeling Stakeholder Management Mentorship Agile Delivery

Salesforce Developer / Administrator

Tourlane GmbH

Mar 2022 - Oct 2025 (3 years 7 months)

Architected and delivered Service Cloud case-management capabilities, including routing, assignment logic, and a custom LWC case workspace. Designed Apex REST APIs and integration services connecting Salesforce with customer support, booking, finance, AWS, and Twilio systems.

Apex Lightning Web Components Service Cloud REST APIs Integration Design AWS Twilio Centralized Logging Monitoring Mentorship

Senior Salesforce Consultant

IBM

Jun 2021 - Apr 2022 (10 months)

Developed domain knowledge across utilities, energy infrastructure, and retail energy to support Salesforce solution design for the ATCO program. Participated in application architecture knowledge-transfer sessions and documented system flows and dependencies.

Salesforce Solution Design Utilities Domain System documentation Collaboration

Developer Success Engineer

Salesforce

Dec 2020 - Jun 2021 (6 months)

Diagnosed and resolved complex developer-support cases spanning Apex, asynchronous processing, APIs, integrations, and managed packages through reproduction, debugging, and root-cause analysis. Provided clear fixes, workarounds, and technical guidance to customer development teams.

Apex Asynchronous Processing APIs Integration Managed Packages Debugging Root Cause Analysis

Application Development Analyst

Accenture

Feb 2019 - Dec 2020 (1 year 10 months)

Developed a Financial Services Cloud demo for Dreamforce '19, translating financial-services scenarios into Salesforce configuration and application functionality.

Financial Services Cloud Salesforce Configuration Application Development

Education

Degrees, certifications, and relevant coursework

Salesforce

Salesforce Certified Platform Developer I, Salesforce

Earned multiple Salesforce certifications including Platform Developer I, JavaScript Developer I, Service Cloud Consultant, Administrator, Platform App Builder, Business Analyst, and CRM Analytics and Einstein Discovery Consultant.