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Onkar Dilip Shivgan

@onkardilipshivgan

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Application Development Engineer specializing in ServiceNow, automation, and cloud-integrated ITSM solutions.

Germany

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What I'm looking for

I am seeking a mid-level role focused on ServiceNow development, automation, and integrations where I can drive ITSM improvements, mentor peers, and deliver measurable SLA and operational gains.

I am an Application Development Engineer with 4+ years of experience designing, integrating, and automating enterprise applications, currently pursuing a Master's in Information Technology Management in Berlin. I focus on ServiceNow platform development, REST API integrations, workflow-driven systems, analytics, and AI-assisted automation.

I have delivered measurable outcomes: improved SLA compliance by 30%, reduced manual effort by 40% through 50+ automation scripts, cut triage time by 25% using Predictive and Task Intelligence, and reduced post-deployment defects by 50% with 60+ ATF test cases. I also redesigned CMDB relationships to boost data accuracy by 35% and improved first-call resolution by 35%.

I document technical solutions and lead user training to accelerate onboarding and adoption. I seek roles where I can apply ServiceNow expertise, cloud fundamentals, and automation to drive operational efficiency and digital transformation.

Experience

Work history, roles, and key accomplishments

Application Development Engineer

Accenture Solutions Pvt. Ltd.

Aug 2021 - Aug 2025 (4 years)

Developed and automated ServiceNow applications and integrations, delivering 50+ automation scripts and 60+ ATF tests that reduced manual effort 40% and post-deployment defects 50%; improved SLA compliance by 30% and CMDB accuracy by 35%.