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Madelne Gidvani

@madelnegidvani

Experienced dental billing specialist with a focus on client success.

United States
Message

What I'm looking for

I seek a role that fosters professional growth, values teamwork, and emphasizes client success.

I am a dedicated professional with a Master's in Business Administration specializing in Global Management and a Bachelor's in Healthcare Management. My journey in the dental industry has equipped me with extensive experience in billing, client success, and training. I thrive in remote and hybrid environments, effectively managing multiple dental offices while ensuring compliance and operational excellence.

Throughout my career, I have developed and implemented standard operating procedures for billing across various dental practices, consistently meeting key performance indicators. My role as a Product Trainer at Carestack allowed me to create impactful training materials and facilitate virtual sessions, enhancing client engagement and satisfaction. I am passionate about coaching clients on positive behavioral changes and delivering product education that drives results.

Experience

Work history, roles, and key accomplishments

ES
Current

Lead Billing Specialist

E-Assist Dental Solutions

Jul 2023 - Present (2 years)

Developed and implemented Standard Operating Procedures (SOPs) for over six dental offices, managing their accounting and billing operations. Processed claims, attachments, and followed up on pending claims while consistently meeting monthly KPIs and goals.

CS

Product Trainer/Client Success Manager

Carestack Dental Software Solutions

Dec 2022 - Apr 2024 (1 year 4 months)

Utilized Hubspot for client information management and created comprehensive training materials. Facilitated and led virtual trainings and meetings, consistently meeting monthly KPIs and goals.

CA

Patient Service Representative

Carenet

Aug 2019 - Dec 2019 (4 months)

Assisted patients with scheduling, rescheduling, and updating information in a high-volume service center. Navigated patient charts and records, creating telephone encounters for medical staff.

SW

Dental Assistant

Smile Workshop

Oct 2016 - Aug 2017 (10 months)

Facilitated back office patient care for 30-45 patients daily, including patient billing and coding. Assisted dentists and hygienists chairside and managed patient scheduling in a high-volume office.

Education

Degrees, certifications, and relevant coursework

HU

Hallmark University

Masters of Business Administration, Global Management

Completed a Master of Business Administration with a focus on Global Management. This program provided advanced knowledge in business strategies and international operations.

HU

Hallmark University

Bachelor of Business Management, Healthcare Management

Obtained a Bachelor of Business Management with a specialization in Healthcare Management. The curriculum covered essential business principles applied to the healthcare industry.

SS

San Antonio Dental Assisting School

Certificate, Dental Assisting

Completed a Registered Dental Assistant Certificate program. This training equipped me with the necessary skills for dental assisting.

Tech stack

Software and tools used professionally

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Madelne Gidvani - Lead Billing Specialist - E-Assist Dental Solutions | Himalayas