Madelne Gidvani
@madelnegidvani
Experienced dental billing specialist with a focus on client success.
What I'm looking for
I am a dedicated professional with a Master's in Business Administration specializing in Global Management and a Bachelor's in Healthcare Management. My journey in the dental industry has equipped me with extensive experience in billing, client success, and training. I thrive in remote and hybrid environments, effectively managing multiple dental offices while ensuring compliance and operational excellence.
Throughout my career, I have developed and implemented standard operating procedures for billing across various dental practices, consistently meeting key performance indicators. My role as a Product Trainer at Carestack allowed me to create impactful training materials and facilitate virtual sessions, enhancing client engagement and satisfaction. I am passionate about coaching clients on positive behavioral changes and delivering product education that drives results.
Experience
Work history, roles, and key accomplishments
Lead Billing Specialist
E-Assist Dental Solutions
Jul 2023 - Present (2 years)
Developed and implemented Standard Operating Procedures (SOPs) for over six dental offices, managing their accounting and billing operations. Processed claims, attachments, and followed up on pending claims while consistently meeting monthly KPIs and goals.
Product Trainer/Client Success Manager
Carestack Dental Software Solutions
Dec 2022 - Apr 2024 (1 year 4 months)
Utilized Hubspot for client information management and created comprehensive training materials. Facilitated and led virtual trainings and meetings, consistently meeting monthly KPIs and goals.
Assistant Office Manager
Saint Cloud Family and Cosmetic Dentistry
May 2022 - Dec 2022 (7 months)
Created and presented treatment plans for orthodontic and restorative treatments, managing insurance verification, claims, and revenue cycle. Collaborated with dental labs and trained new staff on Carestack software.
Business Assistant/Hygiene Scheduling Coordinator
Colonial Drive Family Dentistry (Heartland Dental)
Jan 2021 - May 2022 (1 year 4 months)
Created and presented treatment plans for orthodontic and restorative treatments, handling insurance verification, claims, and appeals. Managed scheduling, end-of-day reconciliations, and assisted in training new hires.
Treatment Coordinator/Office Manager Trainee/Marketing Representative
Boerne Orthodontics and Pediatric Dentistry
May 2020 - Aug 2020 (3 months)
Created treatment plans for orthodontic and pediatric dentistry, managing insurance verification, claims, and employee schedules. Led morning huddles and coordinated training sessions for staff.
Patient Service Representative
Carenet
Aug 2019 - Dec 2019 (4 months)
Assisted patients with scheduling, rescheduling, and updating information in a high-volume service center. Navigated patient charts and records, creating telephone encounters for medical staff.
Dental Assistant
Smile Workshop
Oct 2016 - Aug 2017 (10 months)
Facilitated back office patient care for 30-45 patients daily, including patient billing and coding. Assisted dentists and hygienists chairside and managed patient scheduling in a high-volume office.
Education
Degrees, certifications, and relevant coursework
Hallmark University
Masters of Business Administration, Global Management
Completed a Master of Business Administration with a focus on Global Management. This program provided advanced knowledge in business strategies and international operations.
Hallmark University
Bachelor of Business Management, Healthcare Management
Obtained a Bachelor of Business Management with a specialization in Healthcare Management. The curriculum covered essential business principles applied to the healthcare industry.
San Antonio Dental Assisting School
Certificate, Dental Assisting
Completed a Registered Dental Assistant Certificate program. This training equipped me with the necessary skills for dental assisting.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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