Madelne Gidvani

Developed and implemented Standard Operating Procedures (SOPs) for over six dental offices, managing their accounting and billing operations. Processed claims, attachments, and followed up on pending claims while consistently meeting monthly KPIs and goals.

Utilized Hubspot for client information management and created comprehensive training materials. Facilitated and led virtual trainings and meetings, consistently meeting monthly KPIs and goals.

Created and presented treatment plans for orthodontic and restorative treatments, managing insurance verification, claims, and revenue cycle. Collaborated with dental labs and trained new staff on Carestack software.

Created and presented treatment plans for orthodontic and restorative treatments, handling insurance verification, claims, and appeals. Managed scheduling, end-of-day reconciliations, and assisted in training new hires.

Created treatment plans for orthodontic and pediatric dentistry, managing insurance verification, claims, and employee schedules. Led morning huddles and coordinated training sessions for staff.

Assisted patients with scheduling, rescheduling, and updating information in a high-volume service center. Navigated patient charts and records, creating telephone encounters for medical staff.

Facilitated back office patient care for 30-45 patients daily, including patient billing and coding. Assisted dentists and hygienists chairside and managed patient scheduling in a high-volume office.

Completed a Master of Business Administration with a focus on Global Management. This program provided advanced knowledge in business strategies and international operations.

Obtained a Bachelor of Business Management with a specialization in Healthcare Management. The curriculum covered essential business principles applied to the healthcare industry.

Completed a Registered Dental Assistant Certificate program. This training equipped me with the necessary skills for dental assisting.