Madelén TejedaMT
Open to opportunities

Madelén Tejeda

@madelentejeda

Dedicated customer service professional with extensive sales experience.

Argentina

What I'm looking for

I am seeking a role that allows me to leverage my customer service skills in a dynamic environment, with opportunities for growth and development.

My name is Madelén Nadia Tejeda Magallanes, and I am a dedicated customer service professional with a strong background in sales and client relations. With experience in various call centers, I have honed my skills in customer fidelization, billing management, and technical support. My journey began at Aegis Argentina, where I provided exceptional service for telecommunication companies, and I continued to excel at Protection One, assisting clients with internet and digital TV services.

Currently, I am working remotely as a Safari Consultant for Oscar Africa Safaris, where I create tailored itineraries for clients interested in traveling to East Africa. My role involves managing client communications and utilizing CRM tools to ensure a seamless experience. Additionally, I am involved with Solvo Global LLC, where I assist patients in navigating their healthcare needs, demonstrating my commitment to helping others. I thrive in dynamic environments and am passionate about delivering high-quality service.

Experience

Work history, roles, and key accomplishments

SL
Current

Healthcare Support Representative

Solvo Global LLC

Sep 2024 - Present (9 months)

Supported patients from Medicare, Medicaid, and Humana as an Abbott supplier, transferring calls that did not meet requirements and verifying doctor and insurance information using tools like Episode Alert, PVerify, and Availity. Educated and assisted patients with managing their diseases across the US.

SL
Current

Call Center Sales Representative

Solvo Global LLC

Oct 2024 - Present (8 months)

Served as a call center sales representative for a 3rd party booking company, assisting clients with hotel reservations ranging from 1 to 5 stars. Worked with major hotel families in the U.S. and Canada, including Hilton, Marriott, and Hyatt.

OA
Current

Safari Consultant

Oscar Africa Safaris Travel Agency

Apr 2024 - Present (1 year 2 months)

Worked remotely as a safari consultant, planning online itineraries for clients interested in traveling to East Africa using Google Sheets. Managed follow-ups using Kommo CRM and communicated with clients in the European Union and Latin America.

PO

Sales Consultant

Protection One

Feb 2018 - Dec 2018 (10 months)

Worked as a sales consultant for an internet company, selling digital TV cable services. Focused on acquiring new customers and promoting service packages.

FS

Sales Assistant

Fondus S.A

Mar 2024 - Jun 2024 (3 months)

Assisted in sales for capitalization and saving plans, primarily through cold calling a customer database. Focused on generating leads and explaining plan benefits.

AA

Customer Service Representative

Aegis Argentina

Nov 2016 - Jan 2018 (1 year 2 months)

Provided customer service for telecommunication companies, focusing on customer fidelization and managing personal line billing. Handled telephone sales, coverage issues, pay promises, and basic technical service.

Education

Degrees, certifications, and relevant coursework

PL

PROPIO LS, LLC

Certification, Medical Terminology, Anatomy and Physiology

0

Studied Medical Terminology, Anatomy, and Physiology. Expected completion in 2025.

IS

INSTITUTO SUPERIOR DE LENGUA INGLESA ENGLISH SCHOOL

Diploma in Higher Capacitation, English Language

0

Obtained a Diploma in Higher Capacitation. Focused on advanced English language studies.

LS

LEONARDO DA VINCI HIGH SCHOOL

High School Diploma, Humanities and Social Sciences

0

Completed studies in Humanities and Social Sciences. Graduated in 2012.

Tech stack

Software and tools used professionally

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Madelén Tejeda - Healthcare Support Representative - Solvo Global LLC | Himalayas