Madelén Tejeda
@madelentejeda
Dedicated customer service professional with extensive sales experience.
What I'm looking for
My name is Madelén Nadia Tejeda Magallanes, and I am a dedicated customer service professional with a strong background in sales and client relations. With experience in various call centers, I have honed my skills in customer fidelization, billing management, and technical support. My journey began at Aegis Argentina, where I provided exceptional service for telecommunication companies, and I continued to excel at Protection One, assisting clients with internet and digital TV services.
Currently, I am working remotely as a Safari Consultant for Oscar Africa Safaris, where I create tailored itineraries for clients interested in traveling to East Africa. My role involves managing client communications and utilizing CRM tools to ensure a seamless experience. Additionally, I am involved with Solvo Global LLC, where I assist patients in navigating their healthcare needs, demonstrating my commitment to helping others. I thrive in dynamic environments and am passionate about delivering high-quality service.
Experience
Work history, roles, and key accomplishments
Healthcare Support Representative
Solvo Global LLC
Sep 2024 - Present (9 months)
Supported patients from Medicare, Medicaid, and Humana as an Abbott supplier, transferring calls that did not meet requirements and verifying doctor and insurance information using tools like Episode Alert, PVerify, and Availity. Educated and assisted patients with managing their diseases across the US.
Call Center Sales Representative
Solvo Global LLC
Oct 2024 - Present (8 months)
Served as a call center sales representative for a 3rd party booking company, assisting clients with hotel reservations ranging from 1 to 5 stars. Worked with major hotel families in the U.S. and Canada, including Hilton, Marriott, and Hyatt.
Safari Consultant
Oscar Africa Safaris Travel Agency
Apr 2024 - Present (1 year 2 months)
Worked remotely as a safari consultant, planning online itineraries for clients interested in traveling to East Africa using Google Sheets. Managed follow-ups using Kommo CRM and communicated with clients in the European Union and Latin America.
Sales Consultant
Protection One
Feb 2018 - Dec 2018 (10 months)
Worked as a sales consultant for an internet company, selling digital TV cable services. Focused on acquiring new customers and promoting service packages.
Sales Assistant
Fondus S.A
Mar 2024 - Jun 2024 (3 months)
Assisted in sales for capitalization and saving plans, primarily through cold calling a customer database. Focused on generating leads and explaining plan benefits.
Customer Service Representative
Aegis Argentina
Nov 2016 - Jan 2018 (1 year 2 months)
Provided customer service for telecommunication companies, focusing on customer fidelization and managing personal line billing. Handled telephone sales, coverage issues, pay promises, and basic technical service.
Education
Degrees, certifications, and relevant coursework
PROPIO LS, LLC
Certification, Medical Terminology, Anatomy and Physiology
Studied Medical Terminology, Anatomy, and Physiology. Expected completion in 2025.
INSTITUTO SUPERIOR DE LENGUA INGLESA ENGLISH SCHOOL
Diploma in Higher Capacitation, English Language
Obtained a Diploma in Higher Capacitation. Focused on advanced English language studies.
LEONARDO DA VINCI HIGH SCHOOL
High School Diploma, Humanities and Social Sciences
Completed studies in Humanities and Social Sciences. Graduated in 2012.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
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