Madeleine Ogomaka
@madeleineogomaka
Recruiter and customer service professional focused on quality hiring and retention.
NigeriaWhat I'm looking for
I recruit with a hands-on approach—sourcing, screening, and shortlisting candidates across industries, then conducting preliminary interviews and assessments to evaluate skills and cultural fit. I partner with client organizations to clarify role requirements, hiring priorities, and timelines, and I manage the process through offer negotiation and onboarding to ensure a smooth transition.
Alongside recruiting, I’ve built strong customer-first experience as a telecom customer support agent and customer service/sales representative, guiding customers through online purchases, resolving complaints and technical issues, and maintaining accurate records. I’m known for empathy, attention to detail, and clear communication—using customer support and collaboration tools to deliver reliable service and measurable outcomes.
Experience
Work history, roles, and key accomplishments
Recruiter
Genesy Consult
May 2025 - Dec 2025 (7 months)
Sourced, screened, and shortlisted qualified candidates across multiple industries through job portals, referrals, and targeted outreach. Conducted preliminary interviews and assessments, coordinated role requirements with clients, and managed recruitment through offer negotiation and onboarding.
Customer Support Agent
Stacycoms
Jul 2023 - Jan 2025 (1 year 6 months)
Guided customers through online purchases to ensure seamless website transactions and resolved customer inquiries, complaints, and technical issues. Onboarded new telecom vendors, supported account setup and system integration, and maintained records of customer interactions and onboarding activities.
Customer Service & Sales Rep
Stacy's Scents
Feb 2020 - Dec 2022 (2 years 10 months)
Managed daily operations for a perfume business by assisting customers with product selection and processing orders. Coordinated deliveries, maintained inventory and sales records, handled payments, and promoted products via social media and word-of-mouth to encourage repeat business.
Education
Degrees, certifications, and relevant coursework
Imo State University
Accounting
2016 - 2020
Studied Accounting at Imo State University from 2016 to 2020.
Madonna Model Secondary School
Secondary Education
2010 - 2016
Completed secondary education at Madonna Model Secondary School in Owerri, Imo State from 2010 to 2016.
IMSU Staff Primary School
Primary Education
2004 - 2010
Completed primary education at IMSU staff primary school in Owerri, Imo State from 2004 to 2010.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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