Madalina-Petronela Manole
@madalina-petronelama
Customer-focused hospitality and retail professional with strong leadership skills.
What I'm looking for
I am a customer-focused hospitality and retail professional with experience across sales, events, and back-of-house management in Romania and the UK.
I have managed teams, handled recruitment and contractor relationships, and implemented service improvements that enhanced operations and guest satisfaction.
My background includes front-line sales and cashier experience, travel customer advising, barista and wait staff roles, and supervisory positions at events and hospitality venues.
I am currently furthering my education in Visual Arts and Design while seeking roles where I can apply my customer service, team leadership, and operational coordination skills.
Experience
Work history, roles, and key accomplishments
Sales Assistant
SC Util Ideal Casa SRL
Feb 2025 - Present (10 months)
Organize and display new products to ensure appealing layouts, provide customer service and assist with product selection, and operate cash register handling payments accurately.
Back of House Assistant Manager
Neway International
Nov 2021 - Aug 2022 (9 months)
Managed complaints and implemented service improvements, conducted contractor site visits to evaluate staff performance, and led recruitment activities including screening, interviews, and offers.
Customer Advisor
Webhelp Romania
Jun 2020 - Nov 2020 (5 months)
Assisted clients with travel services via phone and email, managed multiple daily interactions while maintaining accurate records and resolving issues efficiently.
Barista
Sessami Delicatessen
Oct 2019 - Apr 2020 (6 months)
Prepared coffee and food items in a fast-paced environment and delivered prompt, friendly customer service to maintain high satisfaction levels.
Team Leader (Hospitality)
GIG APP Company
Jun 2018 - Jul 2019 (1 year 1 month)
Supervised hospitality staff at events, organized schedules and briefings, ensured service quality, and trained team members in required hospitality skills.
Personal Assistant
Jenny’s Beauty Boutique
Oct 2016 - Mar 2018 (1 year 5 months)
Managed schedules, meetings and travel arrangements, coordinated stock orders and product acquisitions, and organized client appointments to support daily operations.
Waitress
Lezziz Charcoal Grill Restaurant
Jul 2015 - Sep 2016 (1 year 2 months)
Provided customer service in a busy restaurant, maintained cleanliness and organization, and delivered efficient table service to ensure guest satisfaction.
Education
Degrees, certifications, and relevant coursework
University of Arts "George Enescu"
Visual Arts and Design
2025 -
Enrolled in the Faculty of Visual Arts and Design, coursework in visual arts and design (in progress).
Wimbledon College of Arts, University of the Arts London
Art and Design
2016 - 2019
Completed art and design studies at Wimbledon College of Arts from 2016 to 2019.
"Octav Băncilă" High School of Arts
High School Diploma, Visual Arts
2010 - 2014
Secondary arts education focusing on visual arts and related disciplines, completed in 2014.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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