Macy Hayes

At First Command Financial Services, I lead business process consulting initiatives that improve processes, support change, and deliver better customer experiences.

I've partnered with clients, financial advisors, and cross-functional teams across more than five years in financial services. My work brings together customer advocacy, stakeholder management, process improvement, project leadership, and change management to drive meaningful business outcomes.

Outside work, I volunteer as a Firefighter/EMT, strengthening my ability to stay calm under pressure, communicate effectively, and serve others with integrity.