Looking for a job

Mackenzie Schneider

@mackenzieschneider

Customer service professional at Granny’s Pancake House who supported daily restaurant operations and resolved guest concerns.

United States

Message

What I'm looking for

I’m seeking a remote client service or customer support role.

At Granny’s Pancake House, I managed and supported daily restaurant operations while helping maintain a welcoming, customer-focused experience. I addressed guest questions and concerns, resolved service issues, and balanced front-of-house responsibilities during busy shifts.

At Randology Hair Studio, I helped manage day-to-day salon operations and built client relationships through attentive listening and personalized service. I also coordinated appointments and supported inventory and general organization.

At Heff’s Hut, I provided customer service in a fast-paced, on-the-go setting. I handled transactions and customer requests while working independently and communicating with team members.

I’m seeking a remote client service or customer support role where I can use my experience with customer relations, issue resolution, and daily operations.

Experience

Work history, roles, and key accomplishments

Beverage Cart Attendant and Seasonal Server

Heff's Hut

Apr 2025 - Oct 2026 (1 year 6 months)

Provided friendly, efficient customer service in a fast paced, on the go setting. Anticipated customer needs, handled requests, managed transactions accurately, and worked independently while following service and safety standards.

Customer Service POS Transactions Multitasking Independence Communication Skills

Restaurant Manager and Server

Granny's Pancake House

Jan 2019 - Jan 2026 (7 years)

Supported and managed daily restaurant operations while maintaining a welcoming, customer focused experience. Coordinated staff and service needs, resolved guest issues, and balanced front of house responsibilities in a high volume setting.

Customer Service Issue Resolution Team Coordination Scheduling Multitasking Food Safety POS Transactions

Salon Manager and Hairstylist

Randology Hair Studio

Jun 2022 - Oct 2023 (1 year 4 months)

Helped manage day to day salon operations, supporting a professional and welcoming client environment. Built client relationships through attentive listening and clear communication, coordinated appointments, and handled inventory and organization.

Client Relations Communication Skills Scheduling Inventory Management Organization Confidentiality