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Macdonald Abwao

@macdonaldabwao

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IT Specialist passionate about system administration and cloud computing.

Kenya

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What I'm looking for

I am looking for a role that fosters growth, innovation, and teamwork in IT.

I am an IT Specialist with a strong passion for system administration, networking, cloud computing, and software development. My expertise lies in troubleshooting hardware, software, and network issues to ensure optimal system performance. I have successfully delivered IT infrastructure consultations, guiding nonprofits on cloud migration strategies that enhanced their operational efficiency by 15%.

In my role as a Volunteer Network Technician, I installed and configured networking hardware and provided Level 1 & 2 IT support, effectively reducing downtime by 20%. As a Web Developer, I design and develop responsive websites, focusing on enhancing user experience and performance through custom web applications. My educational background includes a B.S. in Information Technology from Maseno University, complemented by certifications in CCNA and Front End Web Development.

Experience

Work history, roles, and key accomplishments

Current

IT Consultant

Current

Catchafire

Sep 2022 - Present (2 years 9 months)

Delivered IT infrastructure consultations via Zoom, guiding nonprofits on cloud migration strategies (AWS, Google Cloud) to enhance operational efficiency by 15%. Developed data-driven web content plans using Google Sheets, Trello, and collaborative tools, optimizing digital workflows for 5+ organizations.

Cloud Migration AWS Google Cloud IT Consulting Google Sheets Trello Zoom)

Current

Web Developer

Current

Freelancer

Sep 2019 - Present (5 years 9 months)

Designed and developed responsive websites using HTML, CSS, JavaScript, and WordPress. Built and optimized custom web applications, enhancing user experience and performance.

HTML CSS JavaScript WordPress Web Development Responsive Design Web Optimization User Experience

Volunteer Network Technician

Mignet Communications Ltd

Jan 2023 - Jun 2023 (5 months)

Installed and configured networking hardware (Cisco routers, switches, access points) while providing Level 1 & 2 IT support for end-users. Diagnosed and resolved network connectivity issues using ping tests, traceroutes, and packet sniffing tools (Wireshark), reducing downtime by 20%.

Cisco IT Support Wireshark Traceroute LAN WAN

IT Assistant

Kenya Power

Jan 2019 - Mar 2019 (2 months)

Assisted in troubleshooting LAN/WAN connectivity and configuring routers and switches to maintain optimal uptime. Conducted end-user training on Microsoft 365 security protocols, enterprise applications, and IT best practices, improving compliance and cybersecurity awareness. Coordinated IT support request workflows, reducing resolution time by 30% through efficient task delegation and ticket trac

IT Support Security Awareness Workflow Management

Education

Degrees, certifications, and relevant coursework

Maseno University

Bachelor of Science, Information Technology

Completed a Bachelor of Science in Information Technology, gaining comprehensive knowledge in various IT domains. Focused on system administration, networking, cloud computing, and software development.